Stop standardizing mobile subscriber information online.

Subscribers must go to the network provider's store to register their personal information.

According to a document from the Department of Telecommunications, the pilot period for using online software applications to review and standardize mobile subscriber information, as stipulated in document No. 5698/BTTTT-CVT dated November 23, 2022, has now expired.

The Department of Telecommunications requests that businesses strictly cease all use of online applications/software to review and standardize mobile subscriber information; and requires network operators to report the results of the mobile subscriber information standardization implementation to the Department.

In the coming period, the Telecommunications Department will coordinate with units of the Ministry of Information and Communications to organize inspections, monitoring, and strictly handle cases of network operators deliberately violating regulations.

Previously, the state management agency allowed mobile network operators to standardize customer mobile subscriber information online, to facilitate people in easily verifying their existing subscriber information. However, at this point, the standardization of subscriber information may be exploited to register new subscribers.

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According to a survey by VietNamNet , with the decisive actions of the Ministry of Information and Communications and telecommunications companies, the market has undergone significant changes. The number of dealers selling pre-activated SIM cards in Hanoi and Ho Chi Minh City has decreased sharply.

Currently, mobile network operators have stopped registering subscriber information through agent channels and online channels to curb the problem of "junk SIMs." However, a representative from Viettel Telecom stated that it is possible to allow network operators to use online subscriber registration. But network operators must ensure conditions such as connecting to and cross-referencing with the Ministry of Public Security 's population database when customers register for new subscriptions. In addition, network operators must use eKYC solutions to verify users. If necessary, the Ministry of Information and Communications may require network operators to take an additional step of using video calls to verify whether the person registering the SIM is indeed the legitimate owner.

Agreeing with the above viewpoint, MobiFone also affirmed that digital transformation is taking place strongly, so using online registration of personal information for customers when activating new subscriptions is a global trend. Services such as registering for e-wallets, issuing and renewing passports, etc., have also been implemented online.

A representative from VinaPhone also affirmed that if the online registration of personal information for newly activated subscribers ensures three factors – connection and verification with the Ministry of Public Security's population database, eKYC for authentication, and video call verification – it will be more secure than the current method of registering at the network provider's store.

Through online registration, customers can purchase SIM cards anywhere, such as through dealers or e-commerce platforms. However, to prevent individuals from exploiting this method to sell SIM cards on the market, the Ministry of Information and Communications may limit each person with a citizen identification card to a maximum of 3 SIM cards registered online.

Speaking to VietNamNet about this issue, the three virtual mobile network operators, ITEL, ASIM, and VNSKY, affirmed that they have complied with the requirements of the Ministry of Information and Communications to address the problem of "junk SIMs." However, this implementation has also led to the reality that these virtual networks no longer have any channels to develop subscribers because they have stopped cooperating with agents and discontinued online registration.

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Virtual mobile networks argue that online sales and service delivery are an inevitable trend in the context of the Fourth Industrial Revolution and the widespread digital transformation across all sectors of society. With the ability to reach customers quickly, accurately, and eliminate intermediaries, developing subscribers online aligns perfectly with the cost optimization goals pursued by virtual network operators.

Faced with the aforementioned difficulties, the four virtual network operators have requested the Ministry of Information and Communications to consider allowing all network operators to experiment with deploying subscriber development and providing telecommunications services online, while strictly adhering to regulations on subscriber information management.

Source: https://vietnamnet.vn/dung-chuan-hoa-thong-tin-thue-bao-di-dong-qua-hinh-thuc-online-2210405.html