NAPAS ensures the stable operation of the payment infrastructure.

In recent years, the electronic payment sector has experienced continuous and strong growth. Particularly as the Lunar New Year approaches, along with increased consumer demand for shopping, the number of online money transfers/payments also tends to increase. This is because people are increasingly adopting cashless payment methods for their daily spending and shopping.

However, the NAPAS system has not yet recorded a sudden surge in the number of transactions. In the first few days of January 2023, transactions only increased by about 20% compared to the average of the last months of 2022.

Based on monitoring the payment system's operation over the past period, NAPAS has implemented solutions to ensure that the system's technical infrastructure and processing capacity always meet the growing demand for transactions, even during peak periods. The most recent concrete result is that the Service Level Agreement (SLA) for ATM/POS switching services, online card payments, and NAPAS 24/7 express delivery services in 2022 all reached 99.995%.

In addition, NAPAS has developed security measures to protect critical information systems, aiming to improve service quality and provide a better user experience.

Sharing NAPAS's direction and solutions, Mr. Nguyen Quang Minh, General Director, said: As the national provider of retail payment infrastructure and financial switching and electronic clearing infrastructure, NAPAS always prioritizes ensuring a stable, secure, and smooth payment infrastructure at all times. Accordingly, one of the practical solutions is to design NAPAS's system to always operate at 100% - 150% of its capacity, meeting the growth rate of online transactions by the public.

According to NAPAS, with only one week left until the Lunar New Year, at certain times, some banks have experienced inconsistent processing, affecting customer transactions. In response to this situation, NAPAS is proactively coordinating closely with member banks to implement optimal solutions to improve service quality, in addition to increasing staffing to be on duty 24/7, especially during the days leading up to Tet. This aims to help people conduct money transfers/payments conveniently, safely, and quickly.

In the future, NAPAS will implement a synchronized system with other units to better meet the needs of cashless payments and provide an optimal payment experience for users.

Source link: https://dangcongsan.vn/kinh-te/napas-dam-bao-van-hanh-ha-tang-thanh-toan-on-dinh-630221.html