In recent years, the electronic payment sector has continuously grown strongly. Especially, as the days near Lunar New Year, along with the increasing shopping needs of people, the number of money transfer/online payment transactions also tends to increase. Because people today have more and more habits of using non-cash payments in daily spending and shopping.
However, the NAPAS system has not recorded a sudden increase in the number of transactions. In the first days of January 2023, transactions only increased by about 20% compared to the average of the last months of 2022.
Based on monitoring the operation of the payment system in the past time, NAPAS has deployed solutions to ensure that the technical infrastructure and processing capacity of the system always meet the demand for growth in the number of transactions, even when there are sudden changes during peak periods. The most recent specific result is that the service quality commitment index (SLA) for ATM/POS switching services, online card payments and NAPAS 247 express transfer service in 2022 all reached 99.995%.
In addition, NAPAS has developed plans to ensure safety and security for important information systems to improve service quality and bring good experiences to users.
Sharing about the orientation and solutions of NAPAS, Mr. Nguyen Quang Minh, General Director said: In the role of a national retail payment infrastructure provider and financial switching and electronic clearing infrastructure, NAPAS always identifies the top priority task as ensuring a stable, safe and smooth payment infrastructure at all times. Accordingly, one of the practical solutions is that NAPAS's system is designed to always exceed its service capacity by 100% - 150%, meeting the growth rate in the number of online transactions of the people.
Also according to NAPAS, with only 1 week left until Tet, at some points, there has been a situation where some banks have not been able to process transactions in a synchronized manner, affecting the implementation of customer transactions. In the face of the above situation, NAPAS has proactively coordinated closely with member banks to implement optimal solutions to improve service quality, in addition to increasing human resources on duty 24/7, especially on days before Tet, thereby helping people to be able to conduct money transfer/payment transactions conveniently, safely and quickly.
In the coming time, NAPAS will deploy synchronously with other units to better meet the demand for cashless payments as well as bring optimal payment experiences to users.
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