Sapo has launched the Sapo OmniAI multi-channel sales management platform, attracting the participation of more than 350 shop owners, businesses and leading experts in the fields of technology, business, finance...
The most outstanding highlight of Sapo OmniAI is the ability to consolidate all shopping cart data, purchase history, and consumer shopping trends across all channels into a single management system. From there, the Sapo platform helps sellers accurately identify buyers regardless of which channel they are interacting on, thereby providing a seamless experience for buyers.
Merchants can also easily set up promotions across all channels, create attractive multi-channel loyalty programs, or apply other innovative marketing programs. This is the new standard of omnichannel retailing - a customer-centric integrated channel platform to create a seamless multi-channel shopping experience.
Sapo's AI also has the ability to identify and suggest smart addresses with up to 90% accuracy, handle the biggest difficulties in the sales process via conversation, and minimize the error rate when creating delivery orders for customers...
On the other hand, Headless Commerce technology gives Sapo OmniAI the ability to easily expand the application and utility network without limits. Technology partners from payment, finance, transportation, marketing tools to specialized business management can all be deeply integrated into Sapo's system. From there, this platform can be flexibly customized, "turning on and off features" to suit each stage of business development, from start-up to large scale.
The multi-channel chat feature with AI is a particularly powerful tool, merging all messages and comments from Facebook, Shoppe, Zalo, Tiktok into a single screen; helping sellers save operating time and increase the rate of closing orders. And even more special, Sapo uses AI to handle tasks in sales consulting, such as distinguishing the emotions of the chat subject, understanding the context, responding continuously 24/7, and analyzing and classifying emotions in the buyer's conversation.
Mr. Tran Trong Tuyen, General Director of Sapo Technology Joint Stock Company emphasized: “Since 2018, multi-channel sales have helped many store owners increase their revenue significantly. However, with the complex changes in shopping behavior and sales channels, the market needs a superior solution that effectively unifies sales channels, suitable for diverse scales and financial capabilities. With Sapo OmniAI, we not only provide a sales management tool, but also a comprehensive solution to help businesses thrive in the digital era.”
KIM THANH
Source: https://www.sggp.org.vn/sapo-ra-mat-nen-tang-quan-ly-ban-hang-hop-kenh-sapo-omniai-post763921.html
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