Utilizing shared data to facilitate administrative procedures for citizens.

Integrating "soft infrastructure"

As a key unit in advising on the development of digital platforms and digital data, the Department of Science and Technology (DST) has recently been collecting, connecting, and processing data from various fields: public security, transportation, health , environment, public services, social life, etc., to support the operation of digital government.

According to Mr. Nguyen Xuan Son, Director of the Department of Science and Technology, instead of using many separate software programs, Hue aims to integrate all management, reporting, and operational activities on a unified platform. Data should not only be stored but also analyzed, visualized, and provided in real time, becoming a tool to support leaders at all levels in making timely and accurate decisions.

A key innovation of the two-tiered local government model is the need for seamless and synchronized operational data from the city level down to the commune and ward levels. Once a "soft infrastructure" with a unified digital data source is in place, management, supervision, and public service delivery can be implemented uniformly, avoiding duplication, saving resources, and improving efficiency.

Regarding this benefit, according to Mr. Le Thang Long, Vice Chairman of the People's Committee of An Cuu Ward, the most noticeable aspect is that since the operation of the two-tiered local government system linked to the smart city, the application of digital data sources such as HueIOC and Hue-S as a basis for operation and management has helped departments and tasks run more smoothly, bringing greater satisfaction to the people.

Although the initial steps have been somewhat favorable, the reform and modernization of the state administrative apparatus is still in its early stages and lacks precedent. Therefore, it is necessary to continue expanding the city's shared data repository and connecting it with central ministries and agencies. This data repository is considered the "backbone" for deploying new and modern technological applications in governance, promoting the development of digital government, digital economy , and digital society.

In fact, millions of on-site reports from citizens via the Hue-S application have become a crucial source of social data. When standardized and integrated, these reports not only help the government quickly address situations but also serve as a basis for formulating practical policies.

HueIOC is considered one of the city's shared digital data centers.

Unified digital infrastructure and digital data.

Dr. Ho Dac Thai Hoang, Chairman of the Union of Science and Technology Associations of Hue City, believes that data-driven governance is an inevitable trend, helping to streamline and improve the efficiency of the administrative apparatus. He argues that Hue has adopted a systematic approach by using science and technology as a foundation, linking digital applications with practical needs to enhance social trust. The central issue now is to integrate and unify industry-specific and local data repositories into a single point of contact, thereby more effectively serving management and data utilization.

In September 2025, the People's Committee of Hue City issued Plan No. 387/KH-UBND on the data strategy until 2030, setting the goal of building a synchronous, modern data infrastructure connected with national databases. In particular, the shared data warehouse will be built according to the criteria of "accurate, complete, clean, active, unified, and shared." By 2030, Hue strives to achieve: 100% of data belonging to national databases will be digitized and integrated; all administrative procedures will be provided online on the National Public Service Portal; and citizens and businesses will only need to provide information once when using public services...

According to the Director of the Department of Science and Technology, Nguyen Xuan Son, this is a major direction for forming a digital government based on a unified data platform. This approach reduces overlapping investment costs while ensuring transparency and timeliness in serving citizens and businesses. Even in investing in digital infrastructure and digitizing data, departments, agencies, or communes and wards are not allowed to invest in or apply specialized digital platforms or independent commune-level digital platforms. Instead, they must go through the functional agency assigned to establish them and integrate them into Hue-S, the city's shared data center.

Currently, the Hue Intelligent Operations Center (HueIOC) acts as the "brain" connecting all smart solutions, from the government to businesses and citizens. Previously, each sector had its own separate system; now, the IOC allows for centralized data and unified management. This saves resources while ensuring transparency and accountability, as all activities are based on real-world data rather than subjective judgments.

Citizens also benefit from having a single communication channel, avoiding "information chaos" from multiple sources. Simultaneously, the city has identified the development of open data as a strategic step, encouraging the participation of the community, businesses, and researchers, especially as Hue enters the 2025-2030 term with a focus on developing a digital government based on consistent data, interconnected with the national database.

Text and photos: HOAI THUONG

Source: https://huengaynay.vn/kinh-te/tich-hop-du-lieu-phuc-vu-chinh-quyen-so-158499.html