Operating two-level local government - Lesson 2: Taking effective service to the people as the highest goal

Along with the whole country, Ho Chi Minh City is gradually perfecting its administrative apparatus in the direction of streamlining, effectiveness, efficiency and effectiveness. This model puts people at the center, taking the effectiveness of serving the people as the highest goal, taking people's satisfaction as a measure of public service efficiency. Many localities have proactively implemented innovative models, from direct dialogue to technology application, so that the government is truly close to the people, creating the most favorable conditions for people in all administrative procedures.

In Ho Chi Minh City, public administrative service centers operate to satisfy all citizens. Photo: Manh Linh/Tin Tuc Va Dan Toc Newspaper

Solve many urgent problems at the grassroots level

Mr. Le Loi, Deputy Secretary of the Party Committee and Chairman of the People's Committee of Phu Thuan Ward (Ho Chi Minh City) said: During the four months of officially operating under the two-level government model, the ward has focused on receiving and handling a series of recommendations from voters and residents. Outstanding issues related to security, order, traffic, environment and social security have all been proactively coordinated and resolved by the locality.

Accordingly, the Ward People's Committee has coordinated with functional units to thoroughly handle the situation of cars parking encroaching on the roadway on some main streets, causing traffic obstruction and unsafety for pedestrians. At the same time, the urban management force also conducted inspections and requested the removal and correction of signs that were hung illegally, encroaching on the sidewalk, returning open space to the people.

In many neighborhoods, the spirit of "smart mass mobilization" continues to be strongly promoted. Party cells, neighborhood management boards and residents join hands to maintain and repair invested works and roads, and promptly report to the authorities when damage occurs. In particular, Phu Thuan Ward has developed plans to upgrade and prevent flooding of degraded and flood-prone roads, in coordination with specialized units to implement in the coming time. In addition, the Ward People's Committee also committed to closely monitoring the progress of relocating low-hanging, tangled power and telecommunication cables in residential areas to ensure people's safety, especially during the rainy and stormy season.

Mr. Nguyen Huu Phuc, Party Secretary of Ward 5, Phu Thuan Ward, highly appreciated the determination of the new ward apparatus: “We feel that the ward government has worked very responsibly, promptly and satisfactorily resolving many urgent issues. In recent months, Phu Thuan Ward officials have coordinated well with the ward, enthusiastically supporting the people. This spirit has created trust and excitement among the people. We hope that, with this momentum, the ward government will continue to launch many practical movements to complete the goals in the coming time."

People's joy when all administrative procedures are resolved as quickly as possible.

Notably, many people also expressed their agreement. Ms. Nguyen Thi Lan, a small business owner on Huynh Tan Phat Street, shared: “Previously, the situation of billboards encroaching on the sidewalks caused difficulties for trading and traveling, but now it has been completely resolved. We strongly support the drastic but also close approach, explaining clearly so that people understand and voluntarily comply. That shows that the government not only handles violations but also accompanies the people."

According to Mr. Le Loi, the two-level government model has helped localities be more proactive in handling work. While previously, many petitions had to wait for allocation or coordination from the district, now wards are given more authority and can quickly implement on-site solutions. This not only shortens the time to resolve files and petitions, but also strengthens people's confidence when they see urgent issues being handled quickly.

Mr. Pham Thanh Nhan, Deputy Director of the Ho Chi Minh City Department of Home Affairs, said that the City will continue to maintain the spirit of "where there is difficulty, there is a solution", while promoting the model of skillful mass mobilization, linking the responsibility of each cadre and each neighborhood with the overall efficiency. The government also focuses on improving service quality, increasing the application of technology in management, creating the most favorable conditions for the people. Notably, through the difficulties, the City is determined to improve the efficiency of the 2-level local government model with many systematic and synchronous solutions, always striving towards the goal of increasingly better service for the people and businesses.

Promoting many good and effective models

“Saturday listening to people speak” in Long Hai commune has become a familiar democratic activity model, organized periodically on the first and third weeks of every month. This is an opportunity for leaders of the Party Committee, commune government and professional staff to directly meet and listen to the thoughts and aspirations of the people.

Mr. Ngo Thanh Phuc, Chairman of the People's Committee of Long Hai Commune, said that the greatest wish is that all people have the opportunity to express their opinions and have them resolved in the right way. Therefore, everything from choosing the location, preparing the facilities to assigning officials to respond has been carefully prepared. "We do not avoid hot issues, but choose the right points to organize dialogue and handle. Each meeting is arranged in rotation at the hamlets, prioritizing places where many pressing issues arise so that we can have frank dialogue and promptly resolve them for the people," said Mr. Ngo Thanh Phuc.

Ms. Nguyen Thi Kim Hoa, a resident of Long Hai commune, shared: “I really appreciate this way of doing things by the local government. At the dialogue sessions, the leaders came to listen to the people, answered on the spot, and their suggestions about roads, electricity, water, and land were all recorded. The progress in handling people's problems was faster and clearer than before."

People sit down for coffee with the government, cadres, soldiers and army of Long Hai commune to share and resolve problems and difficulties.

Along with the dialogue program, Long Hai commune also implemented many initiatives: "Morning coffee with fishermen" for officials to get closer and share with people in coastal areas; "IUU car wash without money" model to encourage fishermen to comply with the fight against illegal fishing; or promote communication through social networks with hundreds of articles, videos , and law dissemination sessions. Thanks to these activities, the satisfaction rate of organizations and individuals coming to handle administrative procedures in Long Hai commune reached over 99%. A number showing that the two-level government is making people satisfied and increasingly trusting the local government.

If Long Hai stands out for its direct dialogue with the people, Binh Tien Ward impresses with its strong improvements in public administration. At the Public Administration Service Center, people not only handle procedures under the ward's authority but also make citizen identification cards thanks to the coordination of the ward police. In addition, the locality also arranges a local team to receive documents without administrative boundaries, making it convenient for people in any ward to submit documents.

Ms. Vuong Thanh Lieu, Chairman of Binh Tien Ward People's Committee, said: "We focus on arranging professional human resources, standard communication skills and modern facilities. The center must be truly 'modern and service-oriented' to meet the increasing needs of the people. A highlight is the '24/7 file ATM' model located right in front of the headquarters, helping people receive results at any time, even outside of working hours. People really like it because it is convenient, they can take advantage of the evening or weekend to receive results, without having to leave work unfinished."

The elderly will be guided more enthusiastically by officials to access digital technology . Photo: Luu Niem/Tin Tuc Va Dan Toc Newspaper

Not stopping there, many localities in Ho Chi Minh City also support people to submit applications online, install the VNeID application, register for ID card renewal... through the "digital education for the masses" movement. From this movement, volunteer teams go to each household to guide the use of smartphones, install the Ho Chi Minh City Digital Citizen application, helping people gradually get used to online public services at home.

A representative of the Vietnam Fatherland Front Committee of Ho Chi Minh City said that currently, the "digital literacy" movement not only helps people, especially the elderly, access technology at home but also creates equality in access to public services for everyone. This is a creative and humane way to improve digital capacity for the community. When people have basic digital skills, they will be more confident in communicating with the government and more satisfied when using effective public services, reducing pressure on administrative staff.

Final article: State administration reaches every home

Source: https://baotintuc.vn/phong-su-dieu-tra/van-hanh-chinh-quyen-dia-phuong-hai-cap-bai-2-lay-hieu-qua-phuc-vu-nhan-dan-lam-muc-tieu-cao-nhat-20251010172841282.htm