VietinBank continuously warns: Customers need to be vigilant against extremely sophisticated impersonation tricks of bank officers. Fraudsters can use VOIP technology (voice transmitted over Internet protocol) to simulate landline phone numbers, or use junk SIMs (pre-activated, low-cost SIMs) to make calls/text messages impersonating banks/bank officers to invite customers to issue/increase credit card limits online. In addition, scammers also use avatars with bank logos, even send fake bank officer card images or documents to gain trust from customers. The subjects lure customers to register to open an account/open a card online on the bank's application on the phone; ask customers to provide personal information, security information (card registration screen/transaction screen, login name, password, OTP authentication code...). The subject then asks the customer to deposit money into the account, from there steals information and makes online payment/transfer transactions to appropriate money in the customer's account. After the subject successfully performs the fraudulent transaction, the customer's account is deducted, the subject actively deletes contact or blocks the phone/Facebook/Zalo/Viber... cutting off contact with the customer.
VietinBank recommends that customers:
ABSOLUTELY DO NOT provide any personal information and confidential information (such as: CCCD/ID card, login name, password, card number, account number, account balance, OTP authentication code...) to anyone, in any form. At the same time, to ensure account safety and enhance security for customers against fraud, VietinBank recommends that customers do 4 things
"SHOULD" do: -
BE AWARE of all incoming calls with strange phone numbers starting with (+), (00) such as: +1900, +024, +028, +224, +231, +232, +247... Especially, fake calls/text messages from banks/bank officials inviting to issue, increase credit card limit by impersonating the above banks. -
SHOULD PROTECT PERSONAL INFORMATION: Limit declaring and providing personal information when participating in social networking sites to minimize the risk of information insecurity; do not share or make public information such as: Email, phone number, account number/bank card number, CCCD/ID card photo... on cyberspace; read carefully the security regulations to protect your own rights and always have the habit of checking carefully before declaring; Do not access or share websites or links whose safety is unknown... -
SHOULD QUICKLY LOCK THE E-BANKING SERVICE and
CONTACT THE BANK IMMEDIATELY (VietinBank's 24/7 Customer Support Center: Hotline: 1900 558 868 or go to the bank's transaction points (during business hours) for support when suspecting fraud or detecting fraud
and REPORTING TO THE POLICE . -
SHOULD REGULARLY UPDATE THE METHODS AND TRICKS OF CRIMINALS on the mass media and the VietinBank/VietinBank iPay Mobile/VietinBank Fanpage website... The tricks of scammers are always very sophisticated and constantly changing, customers need to be vigilant against all scams. Truong In case of suspected fraud, please contact directly with VietinBank branch/transaction office or Customer Support Center: 1900 558 868.
VietinBank
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