Conquering the Indian market, Vietjet received the award for “Excellence in Aviation Services and Customer Experience”

Vietjet Air has just received the "Excellence in Aviation Services & Customer Experience" award at the ET Leadership Excellence Awards 2025, one of the most prestigious awards in the country of 1.4 billion people, India.

Vietjet Air received the award for “Excellence in Aviation Services and Customer Experience” at the ET Leadership Excellence Awards 2025, one of the most prestigious awards in the country of 1.4 billion people, India.

The award is presented to leading enterprises with excellent business results, creating outstanding marks through service development achievements, innovation, and positive influence in the industry and community. Vietjet is the only foreign airline to receive the award organized by the Times of India Media Group, alongside many major Indian brands.

Opening the first direct flight to India in 2019, Vietjet has continuously increased its operations and presence in the market with more than 1.8 million passengers transported.

The airline currently operates 10 routes connecting Hanoi , Ho Chi Minh City, Da Nang with leading major cities such as New Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, Bengaluru with 88 flights per week.

Vietjet conquers customers with 4 flexible ticket classes, great promotions and flight itineraries rich in experiences suitable for Indian customers such as vegetarian - Halal menu and special experiences on flights such as yoga instruction, celebrating Diwali, Holi...

In addition, Vietjet also promotes digital transformation with a multi-channel ticket booking system (website, application, OTA), PayU e-wallet payment, SkyJoy membership program, AI assistant Amy to optimize customer experience.

The airline also accompanies the startup-innovation community (Startup Flight), promotes culture, and commits to green operations with sustainable aviation fuel (SAF) to protect the environment and meet the increasing travel needs of passengers.

The airline is constantly expanding its international flight network, enhancing connections between Vietnam and India as well as the world, opening up many travel and tourism opportunities.

Aiming to become an international aviation group, Vietjet brings flying opportunities to everyone, creating good values ​​for the community in the new era of development of Vietnam, as well as prosperity of India. The new-age airline Vietjet leads the revolution in the aviation industry in Vietnam, the region and the world.

With outstanding cost management, exploitation and operation capabilities, Vietjet offers flight opportunities with economical and flexible costs, providing diverse services, meeting all consumer needs of customers.

Vietjet is an official member of the International Air Transport Association (IATA) and holds the IOSA Operational Safety Audit (OSA) certificate. The largest private airline in Vietnam is ranked 7 stars - the highest in the world for aviation safety by the prestigious organization AirlineRatings, top 50 best airlines in the world for operations and financial health by AirFinance Journal, continuously receiving the award for best low-cost airline awarded by prestigious organizations such as Skytrax, CAPA, AirlineRatings...

MY LINH-BAO VY

Source: https://nhandan.vn/chinh-phuc-thi-truong-an-do-vietjet-nhan-giai-thuong-xuat-sac-ve-dich-vu-hang-khong-va-trai-nghiem-khach-hang-post906875.html