Improving the quality of provision and use of online public services

Afternoon of June 5, The Ministry of Information and Communications (MIC) held an online conference with 63 provinces and cities on improving the quality of providing and using online public services. Comrade Nguyen Manh Hung, Member of the Party Central Committee, Minister of MIC , Vice Chairman of the National Committee on Digital Transformation chaired.

The conference at Cao Bang bridge was chaired by comrade Trinh Truong Huy, member of the Provincial Party Committee, Vice Chairman of the Provincial People's Committee, Deputy Head of the Standing Committee of the Provincial Digital Transformation Steering Committee. Attending were members of the Provincial Digital Transformation Steering Committee; leaders and experts of departments and specialized units under the Department of Information and Communications , Public Administration Service Center, VNPT Cao Bang.

The conference listened to a report introducing the Draft Evaluation Criteria, Evaluation Methods, Test Evaluation Results and proposed roadmap, tasks, and solutions for ministries, branches, localities, and enterprises. Accordingly, the Evaluation Criteria is built on the basis of reference, updated synchronously with the latest legal corridor up to March 2023, including 3 pillars with weights: Functional evaluation: Reflects the full level of functions of the public service portal according to legal regulations to serve users, including 21 groups of criteria and 34 component criteria, with a maximum total score of 70 points. Performance assessment: Reflects the response time when users access the homepage interface of the public service portal and the profile information filling interface (eForm) of an administrative procedure randomly selected at 2 times with the highest number of users (9am - 11am and 2pm - 4pm), measured repeatedly at different times from March 1 - 31, 2023, including 5 component criteria, with a maximum total score of 20 points. Assessment of convenient accessibility: According to WCAG 2.0 standard, including 15 criteria, with a maximum total score of 10 points.

To date, 36 ministries, branches and localities have issued specific action plans to implement activities to improve the quality and efficiency of online public service provision; 92.77% of ministries, branches and localities have completed the implementation of the administrative procedure settlement information system at the ministerial and provincial levels based on the consolidation of the public service portal and the electronic one-stop system. The total number of online public services nationwide is 122,853, including 4,678 public services of ministries, 118,175 public services of provinces, etc.

By the end of April 2023, 10/20 online public service portals of ministries and branches, 47/63 online public service portals of localities will be ready for people to use digital signatures in the form of remote digital signature with at least one service provider; 11/63 online public service portals of localities will be connected to the eSign system of the Ministry of Information and Communications ...

At the conference, delegates discussed and exchanged on the following contents: Policy on fee exemption and reduction; shortening processing time and some days not accepting paper documents; bringing 100% of public services online throughout the process and people only providing information once when handling administrative procedures; bringing online public services closer to people through mobile applications and Vietnamese social networks; 92-day and night campaign of Community Digital Technology Team going to every alley, knocking on every door to guide each person to use online public services; using public postal services in receiving and returning administrative procedure results. Bright spots, existing limitations and expectations of people when using online public services; recommendations for actions to improve the quality of online public service provision and implementing Project No. 06; recommendations for coordinated actions to improve the quality of online public service provision on the National Public Service Portal and the Public Service Portals of ministries, branches, and localities...

In his concluding remarks, Minister of Information and Communications Nguyen Manh Hung emphasized that the goal by 2025 is to strive for 100% of public services to be provided online. Details of the implementation objectives of the set of assessment criteria, assessment methods, trial assessment results and proposed roadmap, tasks, and solutions for ministries, branches, localities, and enterprises for each ministry, branch, and locality. Develop and promulgate standards, regulations, and technical instructions to provide online public services of state agencies in a convenient and safe network environment for people and businesses. Guide and urge ministries, branches, and localities to implement solutions to improve the quality of online public services...

Rapidly increase the rate of public service records processed online, ministries, branches and localities use electronic one-stop shops and community digital technology teams to guide people to use online public services so that they can do it themselves at home, especially public services that have simplified administrative procedures in the digital environment, significantly reducing the number of people going to the electronic one-stop shop. There is a policy of prioritizing the use of online public services. Simplify administrative procedures in the digital environment, ministries and branches coordinate to simplify administrative procedures in the digital environment, standardize records and implementation processes for 25 essential public services that are most used by many people.

Vice Chairman of the Provincial People's Committee Trinh Truong Huy emphasized after the conference.

After the conference, Vice Chairman of the Provincial People's Committee Trinh Truong Huy requested members of the Provincial Steering Committee for Digital Transformation and related departments and branches, based on their functions and tasks, to urgently review and handle the 20 tasks in the report of the Ministry of Information and Communications. For the Department of Information and Communications, carefully review the 20 tasks, specifically assess the completion level of each task, report to the Provincial People's Committee, advise on the document directing the implementation of these 20 tasks, and complete by June 8, 2023. For the set of assessment indicators, departments and branches review, overcome and handle the criteria according to the set of assessment indicators. The Department of Information and Communications monitors and urges units to overcome existing problems within the time period under the direction of the Ministry of Information and Communications .

Dieu Hoa

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