This morning, July 16, the banking human resources forum in the face of the technology wave with the theme "Banking in the digital age: Model innovation and human resources restructuring", organized by One World Magazine in collaboration with Banking Times, took place in Hanoi.
At the forum, Deputy Governor of the State Bank of Vietnam Pham Tien Dung said that banking services have mostly switched to automation. The banking industry is “thirsty” for human resources with knowledge of information technology and this issue is becoming more challenging as artificial intelligence (AI), big data, blockchain and cloud computing are creating strong shifts in banking operations.
Not only for services, many banks now consider information technology risks similar to credit risks, requiring appropriate management systems.
“Bank employees must be knowledgeable about both operations and technology. These two skills go together to build digital processes and operations,” the Deputy Governor said.
At the forum, delegates focused on discussing many topics, such as AI and Big Data helping banks better understand customer behavior, make accurate forecasts and design products suitable for each individual. Blockchain changes the structure of data management, security and transactions, minimizing risks and operating costs. Automation (RPA) is replacing a series of traditional positions such as tellers, internal controls, and credit appraisal.
As a result, the human resource structure in banks is being reshaped, some old positions are gradually disappearing, replaced by a high demand for data experts, financial technology engineers, digital risk management specialists, and user experience experts.
In fact, some banks such as LP Bank, VietinBank ... continuously cut staff. This move shows that banks are restructuring their staff to suit the new business model in the digital transformation period.
The human resource adjustment policy will be in the direction of reducing staff in areas that can be replaced by automation, and increasing staff in positions related to technology, decision-making and consulting.
Dr. Tran Van Tung, Chairman of the Vietnam Association for Science and Technology Information, said that one of the important solutions that the banking industry needs to focus on right now is training and retraining human resources.
It is to equip employees with new knowledge, digital skills, and understanding of technology such as AI, to be able to master and effectively use digital tools such as chatbots and data analysis systems.
Source: https://hanoimoi.vn/nganh-ngan-hang-khat-nhan-luc-am-hieu-cong-nghe-709249.html
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