It is strictly forbidden to shirk responsibility in handling complaints and denunciations.

On October 24, at a thematic conference on receiving and handling complaints and denunciations from citizens, Secretary of the Ca Mau Provincial Party Committee Nguyen Ho Hai emphasized that receiving citizens and handling complaints and denunciations is a key political task.

Secretary of Ca Mau Provincial Party Committee Nguyen Ho Hai spoke at the Conference.

The people's petitions not only reflect their frustration but also demonstrate their trust in the newly reorganized government apparatus. Therefore, all levels and sectors must consider this a key task, responding to legitimate aspirations, contributing to social stability for economic development.

The Secretary of the Ca Mau Provincial Party Committee expressed determination in handling officials with bureaucratic and arrogant attitudes, distant from the people, and not taking the people's interests as the goal of serving.

To improve the effectiveness of this work, Mr. Nguyen Ho Hai requested to tighten discipline, review and thoroughly resolve complicated and pending cases, especially those related to land; strictly prohibiting all acts of transferring final-concluded petitions back to localities to shirk responsibility.

The grassroots level must change its approach to settlement, applying the "Mandatory Dialogue Rule" to land-related cases and compensation before issuing the first administrative decision. The criteria for evaluating officials must change in the direction of using efficiency as a measure, shifting from quantity-based to quality-based assessment, including the rate of no re-complaints and the Citizen Satisfaction Index into the annual classification criteria.

In addition to internal rectification, the Provincial Party Secretary also requested to strengthen sanctions to strictly handle cases of abusing the right to complain and denounce to incite, cause disorder, and demand unjust benefits. The province will establish a specialized working group to provide professional support to the grassroots, especially in communes with complicated cases.

Conference scene.

According to the Report of the Standing Committee of the Ca Mau Provincial Party Committee, from July 1 to now, provincial Party agencies have received 468 petitions, an increase compared to 279 petitions in the same period last year.

According to Nguyen Binh Tan, Head of the Internal Affairs Committee of Ca Mau Provincial Party Committee, land-related issues still account for the largest proportion with 165 petitions, reflecting the complexity of management work in this field, followed by the administrative field (144 petitions) and the judiciary and execution of judgments (86 petitions).

The Standing Committee of Ca Mau Provincial Party Committee assessed that many complaints also have complicated historical origins, related to land policies, forest allocation, compensation for site clearance, etc.

The conference frankly pointed out the limitations in promoting the role of the grassroots level; a number of cadres have not really paid attention to this work, have not spent much time on resolving petitions and have not actively dialogued with the people. In addition, the capacity and skills of a number of grassroots cadres are still limited, the resolution is not thorough, and lacks legal basis, leading to petitions being passed over to the provincial level.

Faced with the above situation, the Provincial Party Committee Standing Committee proposed key solutions, emphasizing the need to tighten discipline, order and responsibility of commune and ward leaders. The top solution is to strengthen citizen reception and direct dialogue between commune and ward leaders.

The Provincial Party Committee directs 100% of Party Secretaries of communes and wards to develop plans, publicize schedules and directly receive people periodically, at least 2 days per month. Members of the Standing Committee and Provincial Party Committee regularly inspect, urge, and even directly participate in meetings and dialogues at the communes and wards under their management. This will be a key task and criterion for evaluating and classifying leaders and managers at the end of the year.

Source: https://baotintuc.vn/thoi-su/nghiem-cam-dun-day-trach-nhiem-trong-cong-tac-giai-quyet-khieu-nai-to-cao-20251024140106622.htm