Ms. Huong G. - head of the "02873087366" call center at Acecook Vietnam - shared a "hilarious yet frustrating" situation when informing a customer that they had won the grand prize in the "Tet with the Best" promotional program.
In an excited mood, Ms. G. called customer NTH ( Hanoi ) to confirm the information, time, and location for the prize handover. Although the information matched and the recipient was very happy to have won the grand prize, NTH only provided the information after confirmation via message to the "Pho - Bun - Hu Tieu Acecook" fanpage.
NTH said: “When I saw the scratch card, I was so happy because I had won 50,000 VND in phone credit. Then, I texted the scratch card code to the website: https://denhatpho.vn. The result was immediately clear: I had won the grand prize, but I still didn't dare believe it 100%. Only when the call center operator called to confirm did I believe that I was truly lucky.”
For example, Mr. and Mrs. A. in Ho Chi Minh City, when contacted by the call center to provide information about the prize, despite being loyal customers of the De Nhat pho brand for nearly 10 years, still wanted to visit the company in person to verify their information before providing personal details and requesting to receive the prize there.
Ms. A expressed: “During the busy Tet holiday, amidst numerous calls and messages, we hope the program organizers will understand our careful approach. Today, our family is very happy to have won the prize; this amount is more than enough for a comfortable Tet celebration.”
Ms. Huong G. shared that the feeling of "not daring to believe" is quite common during prize confirmation calls in the "First Prize in Tet" program. To address this issue, Ms. G. advises consumers to be mindful when providing information to claim prizes:
First, if you are a consumer who purchased or consumed De Nhat Pho between November 20, 2023, and the present, you will have a chance to win a prize if you find a scratch card and participate in the lucky draw on the website: https://denhatpho.vn. The lucky winner will be contacted by the hotline "02873087366" to be notified of their win.
If you receive a call from the hotline but can't remember if you scratched a winning ticket when eating at Pho De Nhat, you can check with other family members. Over the years of running promotional programs, there have been many cases where customers texted to participate in the lucky draw but didn't own the phone number; instead, they used the phone number of their children, spouse, or other relatives to register for the prize.
Additionally, consumers can check their prize claim information through three channels: the promotion hotline: 1900633004; the prize claim information registration hotline: 02873087366; and the Acecook Vietnam Fanpage “Pho - Bun - Hu Tieu Acecook”.
The "First Class Pho" promotional program, with over 40,000 prizes totaling 3 billion VND, offers great deals and high chances of winning for customers purchasing Acecook Vietnam's First Class Pho. Specifically, there are 120 grand prizes worth 12 million VND each and 40,000 consolation prizes worth 50,000 VND each.
Simply find the scratch card inside the pho package, and consumers will instantly receive a 50,000 VND "teaser". That's not all! Keep the scratch card to participate in the lucky draw at https://denhatpho.vn/ or the Zalo Miniapp "Đệ Nhất Phở", and consumers have a chance to win 12 million VND.
To date, the "First Prize Winner This Tet" program has recognized over 100 winners nationwide. The prize-giving program is still ongoing, with more lucky winners being announced.
Bich Dao
Source
Comment (0)