Viettel implements many policies to support customers affected by storm No. 10

Viettel implements many policies to support customers affected by storm No. 10 - Photo 1.

Viettel technical force stayed at the scene determined to maintain smooth communication to serve the people.

In addition to preparing human resources and resources at the highest level to ensure infrastructure during and after the storm, Viettel Telecom has implemented many policies to promptly support customers as well as people in disaster areas. Viettel's customer care system also has additional staff, receiving incident information and supporting customers 24/24.

Before the storm hit, Viettel Telecom sent warning messages to more than 8 million customers in affected provinces, advising people to fully charge their devices, prepare food and water, check for safe places to live, and limit movement during the storm to ensure personal safety and maintain uninterrupted communication.

At the same time, the 20% top-up card promotion program was activated in the provinces of Thanh Hoa, Nghe An, Ha Tinh , Quang Tri, and Hue, helping 3.3 million customers in this area prepare their accounts to stay in touch during the storm.

More than 73,000 customers in the flooded areas of Nghe An, Thanh Hoa, Lao Cai , and Ha Tinh have had 20,000 VND (equivalent to nearly 1.5 billion VND) added to their accounts to make calls for 5 days. A policy of post-paid subscribers being suspended from calling for 40,000 customers has also been implemented to help people feel secure during the storm.

Viettel implements many policies to support customers affected by storm No. 10 - Photo 2.

Viettel stores are arranged into free phone charging points

Turn your store into a free phone charging point

On September 29, when storms caused widespread power outages, Viettel in Thanh Hoa, Nghe An, Ha Tinh provinces and neighboring areas immediately turned Viettel supermarkets and stores into free phone charging points.

At the charging points, Viettel has arranged many sockets, backup power sources and has staff on duty to be ready to support people. The ultimate goal is to not let any people lose connection during this difficult period, helping people feel more secure and maintain contact with their families.

In parallel with direct support activities at stores, thousands of Viettel technical staff are still staying at hot spots day and night, under conditions of heavy rain and rising floods to fix problems, with the determination to maintain a smooth communication network for the people.

Viettel Telecom representative said that solutions to support customers on telecommunication services will continue to be deployed by Viettel according to the actual situation in the provinces when there are new developments.

Source: https://baochinhphu.vn/viettel-trien-khai-nhieu-chinh-sach-ho-tro-khach-hang-bi-anh-huong-bao-so-10-102250930195605624.htm