Regional Customs Branch V: Pioneering innovation, improving service quality

With determination and method, the unit has achieved practical results in improving service quality, minimizing customs clearance time, contributing to making the Customs sector a core force on the national digital transformation journey.

Immediately after completing the new organizational model, the Customs Branch of Region V urgently and seriously implemented Resolution No. 57-NQ/TW. To achieve high efficiency in implementation, the Branch established a Steering Committee specializing in science and technology development, innovation, digital transformation and administrative procedure reform. This is considered the brain body, directing all innovation activities.

Leaders of Customs Branch of Region V worked with Micro Commercial Component Vietnam Limited Liability Company (Yen Phong II Industrial Park, Bac Ninh ).

The Department established two specialized working groups to assist in digital transformation and administrative reform, creating a streamlined and specialized apparatus. In particular, the Department issued a Plan for the development of science, technology, innovation, digital transformation and administrative procedure reform in 2025, with orientation for the period 2026 - 2030. To ensure the progress of the Plan, the Department organized monthly progress assessments, demonstrating seriousness and high determination.

Identifying the human factor as the center of digital transformation and innovation, the Customs Branch of Region V focuses on training, fostering professional expertise and digital technology skills. Mr. Nguyen Viet Hung, Head of Risk Management and Information Technology Department, Customs Branch of Region V said: "In the past time, the Branch has organized training courses and seminars on digital transformation, application of artificial intelligence (AI), especially generative AI (GenAI), helping customs officers to apply it immediately in daily work, improve efficiency and quality of business processing...". Up to now, the Branch has nearly 400 leaders and civil servants participating in training, this is a clear demonstration of the change in thinking, proactively approaching new technologies.

From January 1, 2025 to October 14, 2025, the Customs Branch of Region V processed nearly 1.35 million declarations, an increase of 26% over the same period last year; total import and export turnover reached 177 billion USD, an increase of 25%; budget revenue reached 12,655 billion VND, an increase of 19%.

From May 2025, the Branch continued to put into operation the Customs Centralized Management System (CCES) with the participation of 100% of leaders and civil servants. This system has helped reduce 95% of paperwork, all directives and operations are carried out entirely electronically. This change not only saves costs and time but also creates a "paperless" working environment, enhancing transparency and immediacy in directives and operations.

In order to improve the speed and accuracy of customs clearance, the Department has proactively built tools to look up information, intellectual property, and administrative procedures with more than 3,000 searches/month. These tools help civil servants handle business operations quickly and accurately, supporting businesses to significantly shorten customs clearance time.

The Department builds and maintains an electronic website on the unit's Information Portal, promotes activities to implement Resolution 57, and is associated with innovative models. In an effort to accompany businesses and improve the investment environment, the Department has signed a memorandum of understanding on cooperation with Amkor Technology Vietnam Co., Ltd. and Luxshare ICT Vietnam Co., Ltd. on the application of science and technology, innovation and digital transformation. The signing with two large-scale foreign-invested enterprises opens up opportunities to exploit data, optimize risk management processes and provide the best support for the business community.

The innovative initiatives have brought about positive effects. Business processes are streamlined and automated; customs clearance time and feedback information for businesses are significantly shortened. A representative of Samsung Electronics Vietnam Co., Ltd. said: “Businesses highly appreciate the efforts of the Customs sector. Especially the implementation of electronic systems such as VNACCS/VCIS, the National Single Window Portal or the automatic risk management system... These improvements have helped businesses save time and costs in the process of carrying out customs procedures.”

Thanks to practical support solutions, from January 1, 2025 to October 14, 2025, the Customs Branch of Region V processed nearly 1.35 million declarations, an increase of 26% over the same period last year; total import and export turnover reached 177 billion USD, an increase of 25%; budget revenue reached 12,655 billion VND, an increase of 19%. These impressive figures clearly reflect the effectiveness of the unit's innovation in management methods and technology application.

With steady steps, the Customs Branch of Region V aims to continue accompanying businesses and promoting public-private cooperation. The unit is aiming to deploy a centralized customs clearance model in 2026 - a big step towards optimizing business processes, gradually building digital customs - smart customs according to the Vietnam Customs Development Strategy to 2030.

Article and photos: Thanh Ngan

Source: https://baobacninhtv.vn/chi-cuc-hai-quan-khu-vuc-v-tien-phong-doi-moi-nang-cao-chat-luong-phuc-vu-postid429818.bbg