Nestled in the heart of the coastal city, offering panoramic views of Ha Long Bay from above, Saigon Ha Long Hotel is situated amidst lush green pine hills in Bai Chay ward. Spanning over 24,800m², Saigon Ha Long provides a modern resort experience with a 15-story building, 205 comfortable guest rooms, 5 villas nestled in the pine hills, 3 restaurants, 4 bars, 6 multi-functional meeting rooms, a massage area, a swimming pool, a tennis court, and even cruise ships for exploring the bay.
“We always strive for harmony between scenery, service, and service quality. Green landscapes, professional service, and comfortable and convenient experiences are the elements that create the brand and position of Saigon Ha Long in the hearts of tourists,” shared Mr. Nguyen Thai Hung, General Director of Saigon Ha Long Hotel and Tourism Joint Stock Company.
Accordingly, since its design and construction, the hotel has strived to preserve the beautiful pine-covered hills, enhance greenery, and create a nature-friendly environment. Annual maintenance and upgrades to the facilities are carried out regularly, ensuring all equipment is always in optimal working order. The hotel is a pioneer in applying the ISO 14001:2015 environmental management system, prioritizing the use of eco-friendly and energy-saving materials, aiming for a green tourism model, an inevitable trend in sustainable tourism.
What sets Saigon Ha Long apart is its comprehensive, flexible, and friendly service. Beyond accommodation, the hotel offers a range of integrated amenities such as flight bookings, tours, bay boat rentals, amusement park tickets, and seaplane tours, allowing guests to fully experience the beauty of the destination. The staff are well-trained, fluent in English, and handle situations professionally, always striving to provide the best possible service to guests.
The hotel is also highly rated for its innovative customer care policies. Flexible promotions and discounts, VIP benefits, gifts, happy hour deals, reward points programs, and referral bonuses are regularly implemented, contributing to maintaining a stable customer base and building a loyal customer community. The feedback and complaint handling process is carried out professionally through 5 steps, from receipt to post-processing follow-up, demonstrating a proactive and responsible approach in every service.
Furthermore, Saigon Ha Long actively contributes to the community and society. The company regularly participates in charitable activities and supports local welfare; while maintaining a professional working environment and ensuring the rights of over 120 employees, more than 90% of whom are local residents. Training, reward, and learning incentive policies help the staff continuously improve their skills, creating a solid foundation for quality service.
Thanks to effective management strategies, the hotel's business has consistently maintained stable growth. In 2024, Saigon Ha Long welcomed 55,077 guests, with 37,192 room nights and an occupancy rate of 49.57%. In just the first nine months of 2025, these figures reached 43,327 guests and 31,209 room nights, with an occupancy rate increasing to 55.77%, clearly demonstrating the brand's appeal amidst fierce competition in the 4-star hotel segment.
Despite its success, Saigon Ha Long Hotel still faces intense competition, seasonal occupancy rates, and the need for infrastructure upgrades and high-quality human resources. Maintaining its "green hotel" standards and undergoing digital transformation also requires significant investment to sustain its position as a leading 4-star brand.
The hotel has received numerous commendations for its outstanding achievements from the Vietnam Tourism Association, the People's Committee of Quang Ninh province, the Quang Ninh Department of Tourism (now the Department of Culture, Sports and Tourism), and the Vietnam Chamber of Commerce and Industry (VCCI); it won the ASEAN Green Hotel Award in 2012 and 2018; and it has won the Vietnam Tourism Award for many consecutive years.
Sharing their development direction, the unit's leaders stated that the hotel will continue to improve its services, develop more sustainably, contribute to spreading the beautiful image of Quang Ninh tourism, and elevate the Saigon Ha Long brand on the Vietnamese tourism map.
Source: https://baoquangninh.vn/diem-sang-thuong-hieu-khach-san-4-sao-hang-dau-3381444.html
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