Highlights of the leading 4-star hotel brand

Located in the heart of the coastal city, embracing the view of Ha Long Bay from above, Saigon Ha Long Hotel is located in the middle of the cool green pine hills of Bai Chay ward. On an area of over 24,800m², Saigon Ha Long offers a modern resort space with a 15-storey building, 205 comfortable bedrooms, 5 villas under the pine hills, 3 restaurants, 4 bars, 6 multi-function meeting rooms, massage area, swimming pool, tennis court and even a cruise ship to visit the bay.

Cool green space, providing diverse services of Saigon Ha Long Hotel.

“We always aim for harmony between landscape, service and service quality. Green landscape, professional service and convenient, comfortable experience are the factors that create the brand and position of Saigon Ha Long in the hearts of tourists" - Mr. Nguyen Thai Hung, General Director of Saigon Ha Long Hotel Tourism Joint Stock Company, shared.

Accordingly, since its design and construction, the hotel has made efforts to preserve the beautiful pine hills, increase green coverage, and create a natural-friendly environment. Every year, maintenance and upgrading of facilities are carried out regularly, ensuring that all equipment always operates at its best. The hotel is a pioneer in applying the ISO 14001:2015 environmental management system, prioritizing the use of friendly, energy-saving materials, aiming for a green tourism model, an inevitable trend of sustainable tourism.

The difference that makes the Saigon Ha Long brand is the comprehensive, flexible and friendly service quality. In addition to accommodation, the hotel provides a series of synchronous utilities such as booking air tickets, sightseeing tours, renting bay boats, park tickets, seaplane sightseeing... helping visitors easily experience the full beauty of the destination. The staff is well-trained, speaks good English, handles situations professionally, and always provides the best service to visitors.

Saigon Ha Long Hotel was honored in the category "Top 10 best 4-star hotels".

The hotel is also highly appreciated for its creative customer care policy. Promotional programs, flexible discounts, VIP incentives, gifts, golden hours, points accumulation for rewards or incentives for referrals are regularly implemented, contributing to maintaining a stable number of customers and building a community of loyal customers. The process of handling feedback and complaints is carried out professionally through 5 steps from reception to post-processing monitoring, demonstrating a spirit of learning and responsibility in each service.

Not only that, Saigon Ha Long also actively contributes to the community and society. The unit regularly participates in volunteer activities, supporting local welfare; at the same time, maintaining a professional working environment, ensuring the rights of more than 120 employees, of which over 90% are locals. Training, reward and learning encouragement policies help the staff to constantly improve their skills, creating a solid foundation for service quality.

Thanks to an effective management strategy, the hotel's business operations have always maintained a steady growth momentum. In 2024, Saigon Ha Long welcomed 55,077 visitors, reaching 37,192 room days, with room occupancy reaching 49.57%. In just the first 9 months of 2025, this number reached 43,327 visitors, 31,209 room days, with occupancy increasing to 55.77%, clearly demonstrating the brand's appeal amid fierce competition in the 4-star hotel segment.

Despite its success, Saigon Ha Long Hotel still faces fierce competition, seasonal room occupancy rates, and the need to upgrade infrastructure and high-quality human resources. Maintaining the “green hotel” standard and digital transformation also requires large investments to maintain its position as a leading 4-star brand.

Serve buffet breakfast for international guests at the hotel.

The hotel has been awarded certificates of merit many times by the Vietnam Tourism Association, the People's Committee of Quang Ninh province, the Department of Tourism of Quang Ninh (now the Department of Culture, Sports and Tourism) and the Vietnam Federation of Commerce and Industry (VCCI) for its outstanding achievements; won the ASEAN Green Hotel Award in 2012, 2018; won the Vietnam Tourism Award for many consecutive years.

Sharing about the development orientation, the unit's leader said that the hotel will continue to improve its services, develop more sustainably, contribute to spreading the beautiful image of Quang Ninh tourism and elevate the Saigon Ha Long brand on the Vietnam tourism map.

Ha Phong

Source: https://baoquangninh.vn/diem-sang-thuong-hieu-khach-san-4-sao-hang-dau-3381444.html