No date for results
At 2 PM on Friday, at the Yen Dinh Commune Public Administrative Service Center, many people came to carry out administrative procedures. After being guided to submit online applications for document authentication to complete her daughter's school enrollment, Ms. Hoang Thi Du (born in 1985), residing in Roc Nay village, waited and received the results after more than 20 minutes. Similarly, Mr. Trinh Van Thang (born in 1970), residing in Nhan Dinh village, also only took nearly 2 hours to complete the procedures and receive the results of the integrated birth registration - permanent residence registration - health insurance card issuance for his newborn grandchild, while the regulated processing time is 5 working days. This is the result of the "Friday No Appointment" model implemented by the Commune Public Administrative Service Center since mid-August.
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Citizens obtain registration numbers for administrative procedures using automatic number dispensing machines. |
Mr. Nguyen Thanh Phong, Chairman of the People's Committee of Yen Dinh commune, said: "To facilitate the people, every Friday, a Vice Chairman of the People's Committee of the commune directly works at the administrative procedure reception and processing department to sign and return results to citizens immediately. Despite the considerable workload, with a sense of responsibility and the motto of serving the people, each official and civil servant strives their best."
Operating under a two-tiered local government system, each locality is formed by merging 2-7 former communes, wards, and towns (the entire province only has Tuan Dao commune that was not merged - PV), while only having 1-2 points for receiving and processing administrative procedures. With a large volume of procedures and long distances, many localities have launched initiatives to promote innovative solutions in handling administrative procedures. In Bien Dong commune, along with investing in modern equipment such as high-speed computers, automatic queue number machines, and number display screens, the commune People's Committee has chosen Thursdays to receive and process administrative procedures without requiring appointments. Accordingly, upon receiving documents, officials process them, submit them to the commune People's Committee leaders for signing, and return the results immediately (except for some procedures requiring information verification). Thanks to this initiative, the number of citizens coming to resolve administrative procedures on "Thursdays without appointments" in Bien Dong commune has increased by about 30% compared to weekdays. Similarly, through 8 sessions of implementing the mobile administrative procedure support initiative, the Tu Son Ward Public Administrative Service Center received 612 applications, of which 594 were processed on the spot, accounting for 97.06%; the remaining applications were scheduled for results due to the need for information verification. Mr. Le Nam Phong, Deputy Director of the Tu Son Ward Public Administrative Service Center, said: “The mobile model has met the needs of the people, especially in areas far from the city center and with a high concentration of workers. Applications are processed immediately upon receipt, contributing to increased citizen satisfaction and reducing the workload for the Ward Public Administrative Service Center during working days.”
Serving the people
Currently, the number of administrative procedures decentralized in the province is 1,003, of which 735 are under the provincial authority, and the rest are under the commune authority. To best serve the needs of citizens and businesses, after the implementation of the two-tiered local government system, the Provincial People's Committee has issued many plans and directives to review, simplify, and reduce steps in the process of handling administrative procedures. To date, the Provincial People's Committee and relevant departments have reduced the procedures for 130 administrative procedures in the field of science and technology, 36 procedures in the field of industry and trade, and 4 procedures in the field of labor and employment. Simultaneously, the processing time for several administrative procedures within the scope and functions of the Departments of Finance, Interior, Agriculture and Environment, and Construction has been reduced. With shortened procedures and improved quality of indicators for serving citizens and businesses in administrative procedures and providing public services, the province maintains its leading position among provinces and cities. According to statistics, from July 1st, the entire province received over 297,200 administrative procedure dossiers, of which over 174,800 were received at the commune level, with the remainder at the provincial level. The rate of timely and on-time resolution at the provincial level reached 98.9%, and at the commune level reached 99.5%.
| From July 1st, the entire province received over 297,200 administrative procedure applications, of which over 174,800 were received at the commune level, and the remainder at the provincial level. The rate of timely and on-time resolution at the provincial level reached 98.9%, and at the commune level reached 99.5%. |
Comrade Ha Duy Cong, Deputy Director of the Public Administrative Service Center of Bien Dong Commune, said: “Shortening the time to process administrative procedures will strengthen people's satisfaction with the two-tiered local government model. In the future, we will review and organize more non-appointment-based service days during the week.”
To further reduce and shorten the processing time for administrative procedures, the Provincial People's Committee requests that departments, agencies, and localities strengthen digital transformation, digitize documents and online public services, ensuring that 100% of eligible documents are received online and digitized from the outset. Streamline the organizational structure, equip the Public Administrative Service Centers at all levels with adequate equipment and facilities, and improve the capacity of staff; strictly manage the processing progress of documents, ensuring no documents are overdue, and if there are delays, a clear explanation of the reasons and corrective measures must be provided. With its responsibility, the Provincial Public Administrative Service Center will focus on guiding localities in building a "Friendly Government" model based on three main pillars: environmental friendliness; attitude friendliness; and professional friendliness.
Comrade Nguyen Ngoc Nam, Deputy Chief of the Provincial People's Committee Office and Director of the Provincial Public Administrative Service Center, said: “We are researching and advising the Provincial People's Committee to implement a star rating system for Public Administrative Service Centers at all levels based on ‘hard’ criteria such as: the percentage of applications processed on time, the percentage of online applications, the average processing time, and the satisfaction score of citizens... At the same time, we will select good, creative, and effective practices in administrative procedure reform, including the ‘no appointment day’ model, to build a set of criteria and a common operational guidance process to be replicated in communes and wards.”
Source: https://baobacninhtv.vn/bac-ninh-cat-giam-thu-tuc-nang-chat-luong-dich-vu-cong-postid429823.bbg
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