Bac Ninh: Cutting procedures, improving the quality of public services

No appointment for results

At 2:00 p.m. on Friday, at the Yen Dinh Commune Public Administration Service Center, many people came to carry out administrative procedures. After being instructed to submit an online application requesting certification of relevant documents to complete the application for her daughter to go to school, Ms. Hoang Thi Du (born in 1985), residing in Roc Nay village, sat waiting and received the results after more than 20 minutes. Similarly, Mr. Trinh Van Thang (born in 1970), residing in Nhan Dinh village, also only took nearly 2 hours to complete the procedures and receive the results of the joint registration of birth - permanent residence registration - health insurance card issuance for his newborn grandchild, while the processing time according to regulations is 5 working days. This is the result of the "Friday without appointment" model deployed by the Commune Public Administration Service Center since mid-August until now.

Citizens get registration number to perform administrative procedures on automatic number taking machine.

Mr. Nguyen Thanh Phong, Chairman of Yen Dinh Commune People's Committee said: "To facilitate the people, every Friday, a Vice Chairman of the Commune People's Committee directly works at the department receiving and handling administrative procedures to sign and return results to citizens immediately. Although the work pressure is quite large, but with a sense of responsibility and the motto of serving the people, each cadre and civil servant tries their best."

Operating a 2-level local government, each locality is formed on the basis of merging 2-7 communes, wards and towns before (the whole province has Tuan Dao commune which is not merged - PV) while only arranging 1-2 points to receive and handle administrative procedures. Large arising procedures, long distances, many localities launched a movement to promote initiatives and solutions in handling administrative procedures. In Bien Dong commune, along with investing in modern equipment such as: high-speed computers, automatic numbering machines, queue number display screens..., the People's Committee of the commune chose Thursday to receive and handle administrative procedures without an appointment. Accordingly, as soon as receiving the documents, civil servants focused on processing, submitting them to the leaders of the People's Committee of the commune for signature and returning the results immediately (except for some procedures that required information verification). Thanks to this initiative, the number of citizens coming to handle administrative procedures on "Thursday without appointment" in Bien Dong commune increased by about 30% compared to normal days. Similarly, through 8 sessions of implementing the initiative to support the settlement of mobile administrative procedures, the Tu Son Ward Public Administration Service Center received 612 files, of which 594 files were resolved on-site, accounting for 97.06%; the rest were scheduled to return results due to the need to verify information. Mr. Le Nam Phong, Deputy Director of the Tu Son Ward Public Administration Service Center, said: "The mobile model has met the needs of people, especially in areas far from the center, with a high concentration of workers. Files are resolved immediately upon receipt, contributing to increasing people's satisfaction and reducing the burden on the Ward Public Administration Service Center during working days."

For the people to serve

Currently, the number of decentralized administrative procedures implemented in the province is 1,003, of which 735 procedures are under the authority of the provincial level, the rest are under the authority of the commune level. To best serve the needs of people and businesses, after operating the 2-level local government, the Provincial People's Committee issued many plans and official dispatches to review, simplify and cut down the steps in the process of handling administrative procedures. Up to now, the Provincial People's Committee and the sectors have cut down the process for 130 administrative procedures in the field of science and technology, 36 procedures in the field of Industry and Trade, and 4 procedures in the field of labor and employment. At the same time, the time to carry out a number of administrative procedures within the scope and management functions of the departments: Finance, Home Affairs, Agriculture and Environment, Construction... The procedures were shortened, the quality of the index set serving people and businesses in carrying out administrative procedures and providing public services of the province was improved, maintaining the leading position of the provinces and cities. According to statistics, from July 1, the whole province received more than 297.2 thousand administrative procedure records, of which the commune level received more than 174.8 thousand records, the rest at the provincial level. The rate of early and on-time settlement at the provincial level reached 98.9%, the commune level reached 99.5%.

Since July 1, the whole province has received more than 297,200 administrative procedure records, of which the commune level has received more than 174,800 records, the rest are at the provincial level. The rate of early and on-time settlement at the provincial level is 98.9%, and at the commune level is 99.5%.

Comrade Ha Duy Cong, Deputy Director of Bien Dong Commune Public Administration Service Center, said: “Shortening the time to process administrative procedures will strengthen people’s satisfaction with the 2-level local government model. In the future, we will review and organize more open days during the week.”

To continue to reduce and shorten the time for handling administrative procedures, the Provincial People's Committee requires departments, branches and localities to strengthen digital transformation, digitize records and online public services, ensuring that 100% of eligible records are received online and digitized from the beginning. Streamline the apparatus, fully equip equipment and facilities, improve the capacity of staff at the Public Administration Service Centers at all levels; strictly manage the progress of processing records, do not let records expire, if there is a delay, it must report clearly explaining the cause and remedial measures. With its responsibility, the Provincial Public Administration Service Center is interested in guiding localities to build a "Friendly Government" model based on 3 main pillars: Friendly in environment; friendly in attitude and friendly in profession.

Comrade Nguyen Ngoc Nam, Deputy Chief of the Provincial People's Committee Office, Director of the Provincial Public Administration Service Center, said: "We are researching and advising the Provincial People's Committee to assign stars to Public Administration Service Centers at all levels based on "hard" criteria such as: Rate of on-time records, rate of online records, average processing time, people's satisfaction score... At the same time, we will select good, creative and effective ways to reform administrative procedures, including the "no appointment day" model to build a set of criteria and a common professional guidance process to replicate in communes and wards".

Article and photos: Sy Quyet

Source: https://baobacninhtv.vn/bac-ninh-cat-giam-thu-tuc-nang-chat-luong-dich-vu-cong-postid429823.bbg