Officially deploying virtual assistant to support taxpayers on eTax Mobile

With the eTax Mobile upgrade on December 6 using artificial intelligence, taxpayers are supported by a "quick question and answer" tool to help look up tax debts, enforcement information, exit status... in the most convenient way.

With the eTax Mobile upgrade on December 6 using artificial intelligence, taxpayers are supported by a "quick question and answer" tool to help look up tax debts, enforcement information, exit status... in the most convenient way.

17.2 million tax payment transactions via eTax Mobile

This morning (December 9), the Tax Department organized a national in-person and online conference for tax authorities to train on the features of the eTax Mobile application and deploy the Chatbot application - Supporting taxpayers.

At the conference, one of the training contents discussed and clarified was the instruction on how to use the virtual assistant tool (Chatbot) integrated on eTax Mobile. This is a new feature developed and deployed by the Tax sector in practice, contributing to the continued realization of the Tax sector's goal of taking taxpayers as the center of service, timely and effective support.

Mr. Mai Son, Deputy Director of the Tax Department.

According to Deputy Director of the Tax Department Mai Son, after nearly 4 years of operation, the application has been upgraded and strongly improved in the direction of "one door - one touch point". The Tax Department has successfully integrated login via VNeID with all essential functions such as: Tax registration; declaration; tax payment (including payment on behalf); obligation lookup; registration, adjustment of electronic invoice information or lookup and feedback on Business Household information... All of these improvements have a single goal: Helping taxpayers fulfill their obligations anytime, anywhere in the most convenient way.

“The year 2025 marks a breakthrough development, with a sharp increase in both scale and quality of use. Statistics show that: since March 2022, there have been over 13 million downloads and installations of the eTax Mobile application; the system has received and processed over 17.2 million tax payment transactions with a total budget payment of over VND 26.5 trillion.” - Deputy Director Mai Son shared.

Tax industry leaders said that in 2025 alone, the number of new registrations reached over 7 million, 1.2 times the total number of the previous 3 years combined. The number of transactions reached 13.3 million, 3.36 times higher than the total transactions of previous years. The amount of payment reached approximately 18 trillion VND, 2.1 times higher than the previous period.

“The fact that the application has risen to the No. 1 position in the “Business” group on the App Store Vietnam is a testament to the level of interest, showing that eTax Mobile has truly entered life, becoming a reliable, widely used and convenient means and application to support tax procedures for millions of taxpayers.” - Deputy Director Mai Son said.

With the trend of 4.0 technology and the increasing volume of data, the need for support and answers from taxpayers is increasing and requires immediacy. With the eTax Mobile upgrade on December 6, 2025, the Tax industry has taken an important step forward: bringing artificial intelligence to support taxpayers, linking with Tax industry data and integrating right on eTax Mobile.

This is a tool that supports "quick questions and answers" in natural language, operating 24/7, helping taxpayers look up tax debts, enforcement information, exit status... in the most convenient way. At the same time, the application provides modern utilities such as converting voice to text and vice versa, allowing the evaluation of answers so that the system can continuously learn and improve. "This is a very important basis for the tax authority to receive more information to improve and continuously improve the quality of service in accordance with the industry's motto of taking taxpayers as the center of service." - Deputy Director Mai Son shared.

24/7 online service channel

To make the implementation effective, in addition to introducing and guiding the eTax Mobile function; introducing Chatbot demo; guiding how to handle common situations; discussing and answering questions about practical issues arising in localities and units. Tax leaders requested units to thoroughly grasp and implement 3 key contents.

Chatbot is an AI application designed to support taxpayers in looking up tax information, answering questions and providing instructions on how to use tax payment functions on eTax Mobile.

Firstly, eTax Mobile and Chatbot are the "24/7 online service channel" of the tax authority for individuals and business households, so each tax official must have a firm grasp of the features, operations, and core business to provide correct instructions and quick answers, avoiding the situation where each place understands differently and provides instructions in a different way. With the motto "each tax official is a tax propagandist", we request that the comrades attending the Conference focus on monitoring, practicing, and sharing with colleagues in their units.

Immediately after the conference, units need to promote multi-channel communication so that taxpayers know and use it. How can taxpayers see the real benefits: instead of having to go to the tax office or call and wait, they can ask Chatbot at any time to know how much they owe, whether they are temporarily suspended from leaving the country or not.

Second, take taxpayers as the center and take data as the foundation. This is very important content because it is the issue of "Data Standardization". No matter how modern the technology is, no matter how smart the AI ​​is, the input "material" is still data. Therefore, the Tax Department requires the Provincial, Municipal/Primary Tax Departments to continue to listen to feedback from practice, considering the review and standardization of taxpayers' data as a regular and vital task.

“We must be determined to clean up management data. Only when our data ensures 4 factors: “Correct - Sufficient - Clean - Alive” will the exchange and support of taxpayers be effective. When the database is standardized, the Chatbot Virtual Assistant can give the most accurate answers. If the input data is not accurate, the Chatbot can give incorrect answers, causing taxpayers to misunderstand and affecting their trust in electronic tax services. Therefore, cleaning and standardizing data is to build a solid foundation for artificial intelligence to be effective, helping the Tax sector serve people better and more professionally,” Mr. Mai Son emphasized.

Third, the organization coordinates "right role - right job - right contact" when deploying Chatbot and upgrading eTax Mobile. According to the deployment plan, Chatbot is integrated as a feature in eTax Mobile and is installed, managed, and operated centrally; at the same time, related units coordinate to train, support, answer questions and periodically train and upgrade. The Tax Department recommends that the Provincial Tax Department, City Tax Department/Basic Tax Department assign a contact point to promptly synthesize feedback according to the correct group. If there are any business or technical problems, the groups must come up with solutions to quickly handle them, ensuring that the information processing needs and operations of the applications must be operated smoothly.

tienphong.vn

Source: https://baolaocai.vn/chinh-thuc-trien-khai-tro-ly-ao-ho-tro-nguoi-nop-thue-tren-etax-mobile-post888565.html