"Close to the people" administration: Ho Chi Minh City accelerates with many new models

From the model of "24/7 file ATM", "Procedure reception point in residential areas" to the leading VNeID activation rate in the country, Ho Chi Minh City is showing its determination to accelerate administrative reform for the satisfaction of people and businesses.

On the afternoon of September 19, the People's Committee of Ho Chi Minh City held a conference on solutions to improve the quality of administrative reform in the city in the new situation.

Comrade Nguyen Manh Cuong, member of the Standing Committee of the City Party Committee, Vice Chairman of the Ho Chi Minh City People's Committee chaired the conference. Photo: CAM NUONG

Attending the conference, the representative of the Central agency was comrade Pham Minh Hung, Director of the Department of Administrative Reform, Ministry of Home Affairs .

On behalf of the Ho Chi Minh City leaders, Comrade Nguyen Manh Cuong, Member of the Standing Committee of the City Party Committee, Vice Chairman of the Ho Chi Minh City People's Committee, chaired the conference. Also attending was Comrade Nguyen Truong Nhat Phuong, Vice Chairman of the Ho Chi Minh City People's Council.

Many "people-friendly" initiatives

At the conference, Mr. Vuong Thanh Lieu, Chairman of Binh Tien Ward People's Committee, shared about the initiatives being implemented at the Ward Public Administration Service Center. The common point of the models is to bring administrative procedures closer to the people, creating convenience, speed and reducing hassle.

Specifically, the “24/7 file ATM” model returns files outside of business hours, installed in front of the center headquarters, allowing people to receive results at any time with an OTP code, regardless of working hours. Thanks to that, people who are busy during business hours can still proactively receive files in the evening or on weekends.

Or the model of “Administrative procedure reception point in residential areas”. Here, people can register for procedures on household registration, social pension benefits or change citizen identification via VNeID. More than 200 people have participated in the pilot and highly appreciated its convenience.

From practical implementation, Binh Tien ward also drew many lessons, in particular considering digital transformation as a key solution; promoting online public services throughout the process, using VNeID as the main authentication tool...

Also in the spirit of “being close to the people, for the people”, Comrade Ngo Thanh Phuc, Chairman of the People’s Committee of Long Hai commune, introduced the model “Saturday listening to people speak”. Regularly on the first and third Saturday mornings of every month, in each hamlet there is a dialogue session between local leaders and people.

Every opinion is recorded, classified and answered. Any issues within the authority will be answered on the spot by the leader or specialist. If urgent handling is needed, the government will organize a survey and resolve the issue immediately after the dialogue. Issues beyond the authority will be reported to higher authorities for resolution.

VNeID account activation rate leads the country

Reporting at the conference, Deputy Director of the Department of Science and Technology Vo Minh Thanh said that the city has achieved many outstanding results when implementing Project 06.

Notably, Ho Chi Minh City has received more than 12.5 million applications for new citizen identification cards; nearly 8.7 million electronic identification applications for individuals and more than 257,000 applications for organizations. The VNeID account activation rate reached over 70% of the eligible population, leading the country.

Comrade Vo Minh Thanh, Deputy Director of the Department of Science and Technology of Ho Chi Minh City, reported at the conference. Photo: CAM NUONG

Many areas serving the people have been digitized, such as more than 15.4 million civil registration data have been digitized, people can extract electronic copies anywhere. Or social insurance, more than 11.18 million social insurance participants have had their ID card numbers synchronized, creating a platform to replace paper health insurance cards.

Digital applications serving people's lives also operated effectively, such as the Online Administrative Procedure Resolution System from July 1 to September 10, which received nearly 1 million records, with a timely resolution rate of 98.64% and a satisfaction rate of nearly 91%. Hotline 1022 received more than 28,000 complaints and recommendations from people.

However, the city is still stuck in some criteria such as digitizing procedural records, full online public services, online payments... The reasons come from limited IT infrastructure at the grassroots level, the central specialized system is sometimes unstable, the progress of issuing digital signatures for public services is still slow and the digital gap among a part of the population.

To overcome this, the Department of Science and Technology recommends that the Ho Chi Minh City People's Committee soon issue the Digital Government Architecture 4.0, synchronously invest in IT infrastructure for commune level, promote the provision of online public services throughout the process and ensure network safety and security.

"The ultimate goal is to build a service-oriented administration"

Comrade Pham Minh Hung, Director of the Department of Administrative Reform, Ministry of Home Affairs, shared that never before has administrative reform been raised in such a drastic and synchronous manner as it is today.

Regarding Ho Chi Minh City, he acknowledged the impressive efforts and results in the two-level local government model, timely institutionalization, removal of legal bottlenecks, as well as strong steps in digital transformation, building digital government and applying technology to serve people and businesses.

Concluding the conference, Vice Chairman of the Ho Chi Minh City People's Committee Nguyen Manh Cuong said that in 2024, the administrative reform indexes of all three localities showed a clear improvement in scores and rankings compared to 2023. This result demonstrates the strong political determination of Ho Chi Minh City as well as the efforts of the localities in recent times.

The arrangement and streamlining of the apparatus has contributed to reducing intermediary levels, saving the budget, improving the effectiveness and efficiency of state management, and at the same time creating a favorable foundation for the digital transformation process, ensuring connectivity, synchronization and efficiency.

Digital platforms and shared information systems are maintained to operate stably; integrated infrastructure and data sharing ensure seamless connection between the city and the national system.

However, the city's administrative reform work still has some shortcomings and limitations. Therefore, heads of departments, branches, and sectors, along with chairmen of the People's Committees of wards, communes, and special zones, urgently and resolutely implement administrative reform tasks in the last 3 months of 2025, clearly defining the completion time, ensuring progress and product quality.

He emphasized the need to promote the digitization of records, increase data reuse, and promote the application of digital signatures to serve people and businesses quickly and conveniently; at the same time, focus on increasing the rate of online public services throughout the process, contributing to bringing higher satisfaction to people and businesses.

CAM NUONG

Source: https://www.sggp.org.vn/hanh-chinh-gan-dan-tphcm-tang-toc-voi-nhieu-mo-hinh-moi-post813805.html