Spreading trust in the quality of health insurance examination and treatment

The former Hai Ha Medical Center (now the second facility, under Mong Cai Regional General Hospital) always considers health insurance examination and treatment as a key task; strictly implements professional procedures, administrative reforms and creates the most favorable conditions for patients to access quality medical services.

Modern endoscopic surgery system at Mong Cai Regional General Hospital (Facility 2).

As a grade III general hospital, with 10 specialized departments, 4 functional rooms, 252 actual beds and a large number of medical staff, the professional level is gradually improved. The whole unit has 259 staff, including 53 doctors, many staff with postgraduate degrees, along with a system of nurses, midwives, technicians, pharmacists who are regularly trained. 100% of staff working in health insurance are instructed, trained, updated with new regulations, and apply health insurance appraisal and payment software.

In 2020, the unit received and put into use the expansion project with a 7-storey building and a modern equipment system. Many high-tech equipment were invested synchronously such as magnetic resonance imaging (MRI), computed tomography, digital X-ray, diagnostic and interventional gastrointestinal endoscopy system, automatic testing machine... The deployment of new techniques not only shortens the diagnosis time, reduces referrals but also helps local people access quality services right at the nearest medical facility.

Mong Cai Regional General Hospital (Facility 2) is increasingly improving the quality of medical examination and treatment for the people.

The supply of drugs, chemicals, and medical supplies for health insurance patients is guaranteed to be adequate, continuous, and purchased publicly according to actual needs. Patients have access to the right treatment regimen, do not have to buy outside the list, and limit personal expenses.

From 2021 to September 30, 2025, the hospital received 474,176 medical examinations and treatments, of which 323,710 were covered by health insurance, accounting for 68.2%. Outpatient treatment alone accounted for 85.2% of the total number of health insurance examinations and treatments. All patients in need were examined and treated, including those in the right line or beyond the line, ensuring their rights according to regulations.

Along with that, the hospital promotes the application of information technology in all stages: Electronic medical records, connecting health insurance payment data with the electronic assessment portal, using chip-embedded citizen identification cards instead of health insurance cards, implementing cashless payments using QR Code. The medical examination and treatment process is publicly posted in the examination area to help patients easily carry out procedures and reduce waiting time.

People wait to register for medical examination at Mong Cai Regional General Hospital (Facility 2).

Accordingly, the quality of treatment at the hospital has been increasingly improved, many specialized techniques have become routine at the district level. People enjoy full health insurance benefits according to regulations. The hospital provides records and documents for appraisal and payment of costs correctly, sufficiently and promptly; does not allow abuse or profiteering of the health insurance fund. From 2021 to now, no cases of violations in the use of health insurance cards have been detected. The work of issuing social insurance leave certificates has been carried out in accordance with professional functions with more than 15,000 times from 2021 to 2025. The hospital coordinates well with the social insurance agency to promote the benefits of participating in health insurance, contributing to increasing the health insurance coverage rate in the area.

Compared to the health insurance examination and treatment requirements, the hospital's current facilities and equipment basically meet the increasing medical examination and treatment needs of the people, especially in the context of the expansion of the Texhong industrial park and the rapid increase in the labor force. The team of doctors and nurses are continuously trained, and their techniques are increasingly specialized, helping to limit referrals, reduce costs and treatment time for the people.

With the investment attention of the province and the health sector, along with the efforts of the staff, Mong Cai Regional General Hospital (Facility 2) has become a trusted address in health care for the people. The common goal is to improve the quality of medical examination and treatment, serve patients best, and successfully implement the goal of universal health insurance in the area.

Huu Viet

Source: https://baoquangninh.vn/thuc-hien-tot-cong-tac-kham-chua-benh-bao-hiem-y-te-tai-benh-vien-da-khoa-khu-vuc-mong-cai-co-so-2-3383159.html