LPBank continuously prevents fraudulent appropriation of assets

(Dan Tri) - Faced with the complicated situation of high-tech crimes with many sophisticated tricks, LPBank's staff has shown their alertness and high sense of responsibility, promptly detecting and preventing many online fraud cases.

Recently, LPBank Luc Nam Transaction Office (Bac Ninh province) recorded a case of a female customer (65 years old) coming to the counter to request early withdrawal of all 2 savings books with a total value of 400 million VND.

During the process of receiving the request, the teller noticed that the customer was showing signs of abnormal psychology, anxiety, constantly answering the phone and urging the staff to make an urgent money transfer order to a strange account. Through professional exchanges and understanding the customer's psychology, the bank staff determined that the customer was being manipulated, threatened, and asked to transfer money to "serve the investigation".

LPBank teller received certificate of merit from leaders and police of Luc Nam commune ( Bac Ninh ).

Immediately, the teller skillfully delayed the transaction, reassured the customer, and secretly contacted the Luc Nam Commune Police. Thanks to the timely intervention of the bank and the authorities, the customer woke up, stopped the money transfer, and preserved a large amount of assets.

In recognition of their positive contributions to the movement of the entire people to protect national security, the People's Committee of Luc Nam commune awarded Certificates of Merit to the collective and staff of LPBank Transaction Office for their outstanding achievements in crime prevention.

LPBank staff at the upgraded PDG Post Office in Nghia Dan (Nghe An) help customers escape fraud.

Not only in Luc Nam, this vigilance has been spread throughout the LPBank system. Previously, on September 11, at the Nghia Dan Upgraded Post Office (Nghe An), staff here also coordinated with Nghia Dan Commune Police to successfully prevent a similar incident, helping an elderly customer avoid losing 10 million VND to a scammer over the phone.

LPBank representative said: "In addition to investing in technology security solutions, we identify the human factor as the final important barrier. Each transaction officer not only performs financial transactions but also becomes a "filter" of risks, protecting the legitimate rights of customers."

Through the above incidents, banks and authorities continue to issue special recommendations to the people: police and prosecutors do not work over the phone to request people to transfer money to personal accounts for verification or investigation purposes.

People need to be vigilant, stay calm when receiving threatening calls and absolutely do not transfer money to strangers. When in doubt, people should immediately contact the nearest police station or bank staff for support.

Source: https://dantri.com.vn/kinh-doanh/lpbank-lien-tiep-ngan-chan-cac-vu-lua-dao-chiem-doat-tai-san-20251205175730098.htm