At a press conference providing information on socio -economic issues in Ho Chi Minh City on the afternoon of November 21, Mr. Nguyen Duc Chung - Deputy Director of the Ho Chi Minh City Digital Transformation Center - said that the team of engineers and specialists of the Ho Chi Minh City Digital Transformation Center (under the People's Committee of Ho Chi Minh City) collaborated with relevant units to develop the "Ho Chi Minh City Digital Citizen" application (Digital Citizen App), which was launched in November 2024.
This digital platform is a smart mobile application that functions as a two-way communication channel between the Ho Chi Minh City government and its citizens through easy and convenient one-touch interaction.
Through the Digital Citizen App, citizens and businesses can submit feedback and suggestions on issues arising in daily life and contribute ideas for the city's development...
The app also helps parents, students, and the general public look up school information and detailed school addresses. In addition, it helps users find information about medical facilities; information related to tourism and services; and more.
According to Mr. Nguyen Duc Chung, Deputy Director of the Ho Chi Minh City Digital Transformation Center, people can grasp the results of the Ho Chi Minh City authorities resolving the issues and incidents they report through the Digital Citizen App directly and as quickly as possible. In addition, people can also look up administrative procedures, look up administrative records and grasp the status of administrative record resolution in all fields.
Besides the Digital Citizen App, at the press conference, Mr. Tran Minh Tuan - Deputy Head of the Department of Posts and Telecommunications under the Department of Information and Communications of Ho Chi Minh City said that recently the city has effectively deployed the 1022 Information Portal model, which is a channel to receive feedback and recommendations from people in many fields.
From January 1, 2024 to now, Portal 1022 has received nearly 64,000 comments and recommendations from people, businesses, agencies and organizations. Notably, the fields of urban transport infrastructure, lighting, electricity, and telecommunications received the most comments, at 31%. Next are people's comments and recommendations on urban noise (18%); urban order (11%); bus information lookup (10%) and administrative procedures (30%).
According to a representative from the Ho Chi Minh City Department of Information and Communications, the rate of timely handling of complaints and suggestions is very high, reaching 99.5%. Many complex infrastructure incidents are also promptly reported to the public, and relevant departments and agencies plan to thoroughly address and resolve them.
Digital system models have become an "extension" for Ho Chi Minh City's government leaders to monitor the handling of feedback and suggestions. This allows for timely guidance to address administrative procedures and citizen and business feedback directly, decisively, and on schedule.
Source: https://daidoanket.vn/tp-hcm-phat-trien-them-kenh-tuong-tac-so-giua-nguoi-dan-voi-chinh-quyen-10294966.html
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