Deploying AI to enhance humans, not replace them

(Chinhphu.vn) - "AI is only truly valuable when deployed responsibly and humanely," FPT General Director Nguyen Van Khoa emphasized this message and called on CEOs to approach AI in the direction of enhancing humans, not replacing them.

Mr. Nguyen Van Khoa, General Directorof FPT shared at Leaders Forum 2025

Recently, at the Leaders Forum 2025 held in Ho Chi Minh City, experts raised a question of the times: "Will AI make us lose our human core or become a lever for leaders to reach deeper into humanity?"

With nearly 800 leaders, CEOs and administrators attending, the Forum opened up a rare space for dialogue, where leaders, CEOs and administrators directly listened, debated and reflected on themselves.

Bringing AI into life, serving humanity

Sharing at the discussion from the perspective of a business that has appointed the position of AI Director since 2019, organizing quarterly AI conferences to connect top leaders and update the progress of AI usage in each unit, Mr. Nguyen Van Khoa, General Director of FPT affirmed that AI is not just technology but the breath of life. Bringing AI into every corner of work is to enhance human capacity, not to replace humans.

FPT CEO said that FPT has currently deployed 1,000 AI Agents to serve 84,000 employees; from CodeVista - programmer assistant, AI Mentor - personalized learning platform, to myFPT, FPT Chat, FPT Place - human resource management and digital communication ecosystem... These are specific examples of FPT's "AI in life" strategy.

Furthermore, FPT builds a “comprehensive AI ecosystem” designed according to three main goals: “Profit - Productivity - Exchange”. In which, “profit” is to help increase profits; “productivity” is to help improve labor productivity and “exchange” is to promote innovation.

The Group also targets 20% of innovation ideas to be directly related to AI through the iKhien program - an internal innovation playground that has recorded 2,500 - 3,000 initiatives each year.

In particular, in 2024, the iKhien initiative will help increase labor productivity by nearly 30%, generating a profit of over VND 865 billion, of which AI contributes about 23%, equivalent to VND 200 billion.

Deploying AI to enhance humans, not replace them

Culture is a strategic filter in digital transformation

According to FPT General Director, if you want to go fast, you need technology, if you want to go long-term, you need culture. Technology is the tool, culture is the identity. This is also FPT's commitment to long-term investment in people.

In 2024 alone, the Group has deployed an AI popularization program for tens of thousands of employees, and designed in-depth courses for leaders and middle managers. The goal is to train 100% of employees in AI, helping employees to be proactive, confident, and avoid the mentality of being replaced in the AI ​​era.

A concrete example of the “hi-touch” approach is the story of FPT switching to using 3 new work platforms, including: myFPT Next application, internal chat application - FPT Chat and internal social network - FPT Place.

The myFPT Next application plays the role of a "super app", integrating important features revolving around 5 core values: communication; performance management; recognition; personal development; welfare. With this "super app", member units of the Group can build and attach specific "mini apps" of each unit to the common platform, enhancing internal connections and optimizing the user experience. At the same time, the internal chat platform FPT Chat and the internal social network FPT Place replace the discontinued Workplace and WorkChat of Meta.

Initially, employees were skeptical, but thanks to prioritizing practical usage value, bringing the utilities that employees care about most to the myFPT Next application such as viewing salaries, bonuses, insurance..., developing the feature of assigning tasks directly on FPT Chat, combined with the leadership's pioneering trial, the usage rate has now reached 87.6% after only two months.

In general, FPT CEO emphasized that FPT chose to approach AI responsibly and humanely, putting people at the center so that technology becomes a tool to enhance, not replace.

With this orientation, FPT CEO called on Vietnamese business leaders to consider AI as an opportunity to recreate not only products, but also thinking, culture, working methods and human resource capacity development.

HM

Source: https://baochinhphu.vn/trien-khai-ai-de-nang-tam-con-nguoi-chu-khong-phai-thay-the-102250926113330557.htm