As the national airline, Vietnam Airlines serves as a bridge between Vietnam and the world, contributing to the country's development and confidently moving into a new era of national progress.
A highlight from the quality of service.
Vietnam Airlines concluded 2024 with outstanding results in its production and business activities. Specifically, Vietnam Airlines' revenue and profit reached their highest levels ever. Revenue reached nearly VND 113,000 billion, a 33.4% increase compared to 2023, and profit exceeded VND 7,700 billion. Vietnam Airlines transported over 22 million passengers in 2024, an 8.1% increase compared to 2023; cargo volume reached 312.6 thousand tons, a 39% increase compared to 2023.
With its overall strategic direction, Vietnam Airlines has overcome major challenges from global economic fluctuations and the aviation market. Business efficiency has improved, and service quality continues to be a highlight of the national airline, with high customer satisfaction ratings in both domestic and international markets. The airline has received many prestigious awards, including being recognized as one of the top 10 most punctual airlines in Asia by Cirium (an aviation data analytics unit), along with honors for best premium economy class service from AirlineRatings (an organization specializing in evaluating aviation safety and service quality). Vietnam Airlines also made its mark with the awards: World 5-Star Airline 2024 and Outstanding 5-Star Airline 2025 from APEX (a non-profit organization for passenger experience and evaluation).
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Vietnam Airlines focuses on developing high-quality human resources. |
In early 2025, Vietnam Airlines was recognized by AirlineRatings as one of the top 20 best airlines in the world (World's Best Airlines) and, for the second consecutive year, received the "World's Best Value Premium Economy" award. To achieve these accolades, Vietnam Airlines demonstrated consistency and superior quality in every detail, delivering customer satisfaction across its entire flight network, regardless of route length or class (economy or business). Vietnam Airlines was also the only Vietnamese airline ranked among the top 25 safest airlines in the world in 2025 by AirlineRatings.
For Vietnam Airlines in particular and the aviation industry in general, safety is always the number one priority. The airline was the first in Vietnam to be awarded the IOSA operational safety certification by the International Air Transport Association (IATA) and has continuously maintained this certification since 2006. Vietnam Airlines also successfully built a safety management system (SMS) in 2007, meeting the highest international safety standards.
Vietnam Airlines currently provides air transport services on nearly 100 domestic and international routes, connecting to more than 1,150 destinations worldwide. With a modern fleet of over 100 aircraft, Vietnam Airlines is the first airline in the Asia-Pacific region to operate both the new generation wide-body Boeing 787-9 and Airbus A350-900 aircraft simultaneously, and is also the first and only airline in Vietnam to operate the Boeing B787-10 Dreamliner, the largest aircraft in Vietnam today. Sharing about the corporation's development journey, Mr. Le Hong Ha, General Director of Vietnam Airlines, emphasized that, with the mission of the national airline, Vietnam Airlines always contributes to the development of the country, acting as a bridge between Vietnam and the world. Vietnam Airlines not only contributes to promoting trade and tourism but also extensively promotes the image of Vietnamese culture globally. With over 30 years of establishment and development, Vietnam Airlines has affirmed its pioneering position in the aviation industry, carrying the aspiration to take the country further into the international skies.
Focus on sustainable development strategies.
In 2025, Vietnam Airlines Corporation will celebrate its 30th anniversary, a significant milestone in the corporation's journey of development. This year, Vietnam Airlines expects to transport 25.4 million passengers and 336,300 tons of cargo, aiming for revenue of VND 95,600 billion and pre-tax profit of VND 2,176 billion. To achieve this goal, the corporation will focus on increasing the operational efficiency of its fleet, improving labor productivity, and accelerating digital transformation in its operations, prioritizing the expansion of international markets and enhancing customer service quality.
The corporation will vigorously implement corporate restructuring tasks to optimize operational efficiency, while building a strong corporate culture that prioritizes safety and sustainable development... Opportunities arise from the strong recovery of the global tourism industry and international investment promotion activities. After the crisis caused by the Covid-19 pandemic, international travel demand has increased again, creating favorable conditions for Vietnam Airlines to expand its international flight network and restore disrupted routes.
Emphasizing that 2025 is a decisive year for achieving the targets of the 2020-2025 term and a year that lays the groundwork for the plans and goals of the 2025-2030 term, Mr. Dang Ngoc Hoa, Chairman of the Board of Directors of Vietnam Airlines, stated that Vietnam Airlines' motto for action in 2025 is: breakthrough thinking - strong action - soaring to greater heights. With this motto, each unit and individual employee of Vietnam Airlines needs to make breakthrough strides in thinking, boldly innovate in their methods, and be more decisive in their actions.
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Vietnam Airlines' modern fleet includes new-generation wide-body aircraft. |
Regarding future direction, Mr. Le Hong Ha, General Director of Vietnam Airlines, shared that sustainable development is the focus of Vietnam Airlines' long-term strategy. The airline focuses on investing in a modern fleet, aiming to own 169 aircraft by 2035, including 52 wide-body aircraft serving long-haul routes to Europe, the US, and India. The corporation also strengthens the use of environmentally friendly products, reduces emissions, and meets international environmental protection standards. As a leading force in the aviation industry, in 2025, Vietnam Airlines will open and resume operations on many new routes to contribute to the country's progress. Internationally alone, there will be 14 additional routes to China, Japan, South Korea, the United Arab Emirates (UAE), Russia, Italy, and more.
Vietnam Airlines also consistently focuses on developing high-quality human resources, considering this a crucial foundation for long-term growth and improving its management system, streamlining its operations to enhance productivity. Investing in people is seen by the corporation as an investment in a sustainable future. Vietnam Airlines' foundation for reaching global prominence stems from its continuously improving management capabilities, coupled with its extensive experience and competitiveness with international airlines. These efforts in innovation and restructuring have created a solid foundation for the airline to overcome challenges and continue its sustainable development.
Source: https://www.qdnd.vn/kinh-te/cac-van-de/vietnam-airlines-khang-dinh-vi-the-tien-phong-trong-ky-nguyen-moi-818568
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