The story of AI Robot in the ward and the aspiration to build a digital government from the heart

Surpassing nearly 1,500 photographic works sent from all over the country, the photo series "AI Robots working as public administrative service staff in Hanoi" simultaneously reflects two major changes of the country in 2025 and won first prize at the Technology from the Heart photo and video contest jointly organized by Vietnam News Agency and the Military Industry - Telecommunications Group ( Viettel ).

"Since July 1, Hanoi has been one of the leading units, drastically, creatively and effectively implementing the two-level government. As a reporter following this field, going to each ward and commune, I really feel the 'change of skin, change of flesh' in the new wards and communes to serve the people," said journalist Nguyen Phu Khanh (Ba Dinh Ward, Hanoi), author of the photo series.

"At the same time, in Cua Nam Ward, a central area in the capital, AI Robots have been put into operation at the public administration center. This special 'service staff' is present for the first time at the commune and ward level," Mr. Khanh added.

Public administration robot in Cua Nam Ward, Hanoi. (Photo: Phu Khanh)

The reorganization of the apparatus and administrative units is a major and especially important policy of the Party and State, of long-term strategic nature, demonstrating political determination in building a streamlined, effective, efficient, close-to-the-people administration, serving the people better, according to the direction of General Secretary To Lam on the first day of operation of the two-level government in Hanoi on July 1.

Also in the past year, with the issuance of Resolution No. 57-NQ/TW, the Politburo identified science and technology, innovation and digital transformation as the main driving force for development in the new period. One of the seven main tasks is to promote digital transformation and the application of science and technology in the operations of agencies in the political system.

"We have witnessed many smiles from people when they come here to do administrative procedures. The excitement that this robot brings not only attracts young people but also the elderly," the photographer shared about the inspiration for the photo series.

"An old man told us: 'It's simple, just press a button and you'll get a queue number, and he can also talk and answer administrative procedures. This staff is great.'

The AI robot in the ward has 6 main functional groups: Service consulting and automatic queue number distribution; Collecting and sending online feedback; Integrated electronic information board; Automatic movement, water and candy distribution in the waiting area; AI conversational communication; On-site consulting and support.

The robot can also move around the reception room, serve water and candy on-site and act as an “information library” to help people look up administrative processes and procedures. People can also evaluate the quality of public administrative services directly through this robot, ensuring privacy, and the evaluation is sent directly to the system for ward leaders to correct and overcome.

"Through the story of the first AI Robot working as a public administrative service employee in a ward in Hanoi, we want to bring a message about change and the capital's determination to effectively implement and concretize Resolution No. 57-NQ/TW on breakthroughs in science and technology development, innovation and national digital transformation, and soon build a digital society where people can enjoy the achievements of technology," the representative of the group of authors shared.

The photo series is not only a vivid slice of a specific step forward of Hanoi, but also a testament to the general spirit that the 'Technology from the Heart' contest aims for - to arouse and spread the spirit of innovation and technological creativity in every corner of life, from urban to rural areas, from administration to education, healthcare, transportation...

The representative of the Organizing Committee said that the contest is not only looking for beautiful works, but more importantly, it is creating a forum for technology to touch real life, to be felt and expressed with the heart - something that few people previously thought of when talking about science and technology.

Photo and video exhibition Technology from the heart at Tao Dan Flower Garden, Hanoi.

The first-ever Technology from the Heart photo and video award was jointly organized by the Vietnam News Agency and the Military Industry and Telecommunications Group (Viettel) in 2024. This year, the award was organized under the theme Vietnamese Creativity - The Road to Prosperity, contributing to spreading the spirit of innovation, creativity, application of science and technology and national digital transformation in the spirit of Resolution 57-NQ/TW dated December 22, 2024 of the Politburo.

Each work is part of a larger story about the connection between technology and people, reflecting science and technology as a driving force for development in all industries in the spirit of Resolution 57. The 63 most typical works of the Award are on display at Tao Dan Flower Garden, Hanoi from October 23-26./.

(Vietnam+)

Source: https://www.vietnamplus.vn/cau-chuyen-ve-robot-ai-o-phuong-va-khat-vong-xay-dung-chinh-quyen-so-tu-trai-tim-post1073161.vnp