Digital banking transformation 2025: Data connection, transaction security

(Chinhphu.vn) - With the theme "Smart digital ecosystem in the new era", the 2025 banking digital transformation event demonstrates the strong determination of the entire industry in improving customer experience, inter-industry connectivity and ensuring information security on a comprehensive digital platform.

Press conference to announce the event "Digital transformation of the banking industry in 2025" - Photo: VGP/HT

On May 26, in Hanoi , the State Bank of Vietnam (SBV) held a press conference to announce the event "Digital transformation of the banking industry by 2025".

Towards a comprehensive intelligent digital ecosystem

According to the representative of the Organizing Committee: Resolution 57-NQ/TW is an important institutional pillar in promoting innovation and comprehensive digital transformation. With that spirit, the theme of this year's event: "Smart digital ecosystem in the new era" is not only consistent with the strategic orientation of the Party and Government but also closely follows the goal of putting people and businesses at the center of digital transformation.

The theme "Smart digital ecosystem in the new era" demonstrates the banking industry's strong aspirations to create a modern, smart financial ecosystem based on technology. The theme's content is consistent with Resolution 57, aiming to improve customer experience and create momentum for digital economic development. Third, the theme connects with the spirit of "digital transformation for the entire population, comprehensively, and throughout the process", ensuring inter-sectoral linkages, aiming to serve the people and businesses to the maximum.

Not stopping there, this year's theme is also a continuation of the orientation from previous years, in which the convergence of advanced technologies such as artificial intelligence, blockchain, and big data is especially emphasized. The digital ecosystem of the banking industry is expected to become a center for coordinating the flow of data, finance, and services, aiming for comprehensive digitalization.

Mr. Pham Anh Tuan - Director of the Payment Department (SBV) affirmed: After 4 years of implementing Decision 810/QD-NHNN, the digital transformation activities of the banking industry have recorded many proud results. To date, over 90% of banking transactions at many credit institutions are conducted via digital channels, more than 87% of adults in Vietnam have bank accounts.

In addition, a series of services such as deposits, account opening, card issuance, money transfer, loans... have been 100% digitized, helping to shorten time, save costs and increase convenience for customers.

At the same time, the State Bank of Vietnam continuously improves its legal system, ensures information security, and upgrades its infrastructure to serve digital transformation. International cooperation is expanded to update technology trends and improve the capacity of banking personnel.

With the motto of taking data as a strategic resource, the banking industry is gradually building a shared database system to move towards data-based decision making. At the same time, enhancing communication and financial education is also an indispensable part for people and businesses to access digital banking services safely and effectively.

Mr. Pham Anh Tuan - Director of Payment Department (SBV) discussed information on digital banking transformation - Photo: VGP/HT

Tighten security, prevent fraud and high-tech scams

According to a representative of the Payment Department (SBV), in the coming time, the SBV will focus on six specific groups of solutions including: implementing digital transformation plans; perfecting legal institutions; closely coordinating with the Ministry of Public Security to implement Project 06; upgrading infrastructure; expanding international cooperation and human resource development; connecting and sharing inter-sectoral information.

The Director of the Payment Department (SBV) said that in the coming time, promoting the achieved results, continuing to closely follow the policies and orientations of the Party and Government on digital transformation and application of national population data, the SBV will focus on implementing the following specific solutions:

Firstly, continue to focus on and promote the implementation of the Banking Sector Digital Transformation Plan, plans issued by the State Bank to promote banking digital transformation, and the goals set out in Resolution 57-NQ/TW and Resolution 71/NQ-CP;

Second, continue to improve institutions, closely coordinate with relevant ministries and branches to accelerate the review, amendment, and promulgation of legal documents to promote and remove difficulties in e-commerce and digital transformation of the banking sector;

Third, closely coordinate with the Ministry of Public Security to continue effectively implementing the tasks in coordination plan No. 01/KHPH-BCA-NHNN between the Ministry of Public Security and the State Bank in implementing Project 06;

Fourth, continue to upgrade and improve the infrastructure serving digital transformation in the banking industry to ensure security and safety, focusing on building a shared database system for the banking industry to move towards data-based decision making;

Fifth, strengthen international cooperation to update new technology trends and learn from other countries' experiences; focus on developing high-quality human resources for digital transformation and innovation;

Sixth, continue to implement inter-sectoral coordination: integrate, connect, and share banking industry information with other industries and fields to expand the digital ecosystem and develop digital banking and digital payment services;

Seventh , promote communication and financial education for people and businesses.

In particular, in order to deal with increasingly sophisticated fraud through bank accounts, a representative of the State Bank said: This agency is urgently amending Circular 17, tightening the management of biometric information. From September 1, 2025, opening an account for an organization or individual must be authenticated through biometric data, compared with the national population database. This is a solution to protect customer rights and prevent fraud. The State Bank will also prohibit the use of aliases, also known as "aliases", linked to real bank account numbers and used to receive/transfer money, log in, or authenticate transactions because this can cause confusion for the sender.

In addition, the entire banking industry is expected to deploy a fraud account warning service in 2025. After BIDV successfully piloted it from April 1 with more than 100 billion VND retained thanks to timely warnings, major banks such as Vietcombank, VietinBank, MB, and Agribank will deploy it on digital applications. Warnings of suspected fraud accounts will be displayed right on the application, and the money transferer has the right to decide whether to continue or stop the transaction.

Warning data will be continuously updated to avoid "wrong labeling" that affects users. At the same time, the State Bank and other units will organize many inspection teams to ensure the synchronous implementation of VNeID in banking activities.

From the perspective of a commercial bank, Ms. Phung Thi Hai Yen - Deputy General Director of Vietcombank shared: The bank has pioneered in building a smart digital ecosystem to serve multiple customer segments, deploying remote digital signatures, connecting with national population data. Vietcombank has coordinated with the Center for Research and Application of Population Data and Citizen Identification (RAR Center) of the Ministry of Public Security in digital applications, opening up new steps in online credit activities and online investment guarantees.

From the perspective of a technology company, Ms. Nguyen Thi Ngoan - CFO of MISA Company introduced the MISA Lending platform, designed to connect SMEs with credit institutions. With more than 300,000 SME customers using cloud services, MISA provides online data for banks to assess risks in real time.

Thanks to this platform, the loan approval time is shortened to 1 day, no collateral is required, the loan success rate is 30%, 10 times higher than the traditional model. More than 22,500 billion VND has been disbursed through MISA Lending with a risk ratio within the safe threshold. MISA hopes to work with the State Bank to build a "golden triangle" model between the Government - Bank - Enterprise to promote digital finance.

Huy Thang

Source: https://baochinhphu.vn/chuyen-doi-so-ngan-hang-2025-ket-noi-du-lieu-an-toan-giao-dich-102250526132155904.htm