Thanh Thuy Electricity converts digitally to improve customer service quality

Thanh Thuy Electricity workers install remote electronic meters

The remote metering technology deployed by Thanh Thuy Electricity in the past time has both created convenience and ensured transparency for more than 29,445 customers in the whole district. Putting the electronic meter system with remote reading function into operation has brought many outstanding benefits, eliminating manual reading and at the same time being a tool to help customers proactively monitor their electricity usage. From there, customers can adjust their electricity usage in a more economical and efficient way through the website and Customer Care App of the Northern Power Corporation (EVNNPC CSKH App) on smart phones.

In addition to the benefits for customers, using remote electronic meters also helps the Electricity industry reduce labor costs for meter reading, reduce the risk of occupational accidents during meter reading and management, and at the same time, accurate readings contribute to increased labor productivity. With regular data collection, Electricity industry staff can easily monitor the operating parameters of each measuring point, promptly detect cases of overcurrent, full load, phase deviation... to develop a solution to minimize incidents, ensure safe and stable power supply and improve reliability in power supply.

Comrade Nguyen Trong Diem - Deputy Director of Thanh Thuy Electricity Company said: "Up to now, Thanh Thuy Electricity Company has installed remote electronic meters for 100% of electricity customers. The deployment of the remote electronic meter system at the Electricity Company shows a rapid change in the approach, converting the manual model to semi-automatic and automatic in data collection to data processing and analysis. Thereby, contributing to improving the quality of service business, towards customer satisfaction, in line with the roadmap for transition to smart grid of the unit and the Electricity industry".

Thanh Thuy Electricity staff exploits remote meter system data on computer

In addition to implementing digital transformation in meter reading and electricity bill calculation, the implementation of customer care services in the digital environment is currently being implemented by the electricity industry, bringing many benefits such as: Signing electronic contracts with customers; using Zalo, Facebook, customer care app tools, electricity services on the National Public Service Portal. Thanh Thuy Electricity has linked with the banking system to provide automatic debt payment methods. The meter reading schedule as well as the schedule for temporary power outage, electricity consumption, payment amount, instructions for safe and economical electricity use... are all implemented by the unit in the network environment, making it easy for customers to monitor and understand. The entire process of providing electricity services at Thanh Thuy Electricity has been digitized, the rate of electronic transactions and providing level 4 online services has reached 100%. Receiving customer request documents is processed through the electronic system very conveniently and quickly, thereby solving the problem of accessing and checking information easily and conveniently. The electronic file storage system helps to access information promptly, serving customers to check documents online and propose quick updates and modifications.

Along with that, Thanh Thuy Power Company also applies science and technology in operation management such as: Checking the power grid with Flycam equipment, applying hotline porcelain cleaning technology, thermal cameras, electrical equipment ultrasound machines; connecting, repairing, cleaning on live power lines without having to stop the power supply, ensuring safe and continuous power supply to serve the production and daily life of the people.

It can be seen that Thanh Thuy Power Company has been very determined and thoroughly applied digital transformation in the management and operation of the power grid and in business and customer services. In the digital transformation roadmap in the following years, Thanh Thuy Power Company will continue to train and improve the qualifications of its staff and workers to keep up with new trends; continue to innovate and apply modern technology from management to business services to better serve, bringing many benefits to customers and businesses.

Thu Ha - Xuan Ngoc

Source: https://baophutho.vn/dien-luc-thanh-thuy-chuyen-doi-so-nang-cao-chat-luong-phuc-vu-khach-hang-231930.htm