Techcombank Keynote: Marking the era of new generation banking on AI platform

Speakers discuss the Techcombank Keynote event organized by Techcombank on June 28 - Photo: TCB

Towards pioneering transformation of the banking industry

Techcombank Keynote is expected to become an annual event, introducing the most innovative financial technology solutions in the banking industry.

At Techcombank Keynote, Techcombank’s most modern digital financial solutions were introduced. The event also highlighted the great potential from the power of data and AI technology, helping Techcombank enhance the outstanding service experience for customers, as well as bring breakthrough growth results for the bank.

Opening the event, Techcombank CEO Jens Lottner shared the remarkable progress the bank has achieved in the first 3 years of its 5-year transformation strategy journey (2021-2025) based on the strength of three pillars: digitalization - data - talent.

Techcombank has now applied data analytics and AI across the system, moving most of its key platforms to the cloud, contributing to taking the lead in creating superior values ​​for customers.

The widespread application of these technologies helps Techcombank exploit the power of data and AI, thereby increasing customer satisfaction and driving business results.

"Techcombank has transformed dramatically to optimize its digital platform, data brain and AI capabilities. With breakthrough developments, we are pioneering the transformation of the banking industry in Vietnam, through the application of the most modern technology products and unprecedented customer experiences," said Mr. Jens Lottner.

Drive hyper-personalized user experiences

At Techcombank Keynote, Mr. Pranav Seth - Director of Digital Transformation Office of Techcombank, emphasized that the improvements on the bank's digital platform are contributing to bringing hyper-personalized experiences based on deep understanding of customers.

With Techcombank Mobile application, customers can easily manage their finances, through advice tailored to each customer's needs.

To date, Techcombank has provided more than 52 million financial advices to more than 4 million customers since launching the personal financial assistant feature on Techcombank Mobile.

Techcombank's newly launched loyalty ecosystem is tailored to each customer's preferences and lifestyle.

It is now one of the largest and most diverse loyalty programs in the banking and finance industry, connecting with more than 19,000 points of sale from 300 brands.

Currently, the bank has more than 8.5 million customers in its loyalty ecosystem.

Innovative solutions to suit every customer need

Mr. Phung Quang Hung - Director of Corporate Banking and Financial Institutions introduced C-Cash - a solution for resource management.

With this solution, financial data is integrated and analyzed centrally to help businesses monitor cash flow status to make timely investment or borrowing decisions, to optimize cost efficiency and financial returns, and improve working capital.

For retailers, the bank offers Techcombank Merchant solutions. Business owners operate and grow their businesses thanks to comprehensive smart payment acceptance features; Automatic profit generation from idle cash; Easy access to credit, meeting personal and business needs...

There are currently more than 600,000 businesses using the Techcombank Merchant solution, contributing to a 20% growth in the bank's demand deposit balance.

Harnessing the Power of Data and AI

With a workforce of more than 1,800 experts in IT, technology, data, especially leading data engineers, Techcombank is setting the standard and transforming the future with engaging customer experiences, on the journey to becoming a bank powered by data and AI.

Mr. Santhosh Mahendiran, Director of Data and Analytics at Techcombank, affirmed that the bank applies advanced data analytics, generative AI and large language models to improve the experience for millions of individual customers.

With data from over 50 key bank systems, connected on the AWS cloud computing platform, Techcombank has superior data analysis capabilities and applications in all bank operations.

For example, a cloud-based customer relationship management platform provides a comprehensive view of each customer. This allows customer service representatives to have a seamless, multi-faceted view of the customer journey and take timely actions.

Techcombank is the first bank to deploy a cloud-based customer relationship system, which has been effectively used by more than 6,000 employees.

At the end of the first Techcombank Keynote event, Techcombank CEO Jens Lottner emphasized the superior combination of advanced data capabilities, modern digital infrastructure and world-class talent that has created Techcombank's inimitable development strategy.

"With the strong support of our strategic partners and shareholders, we are positioning ourselves to become one of the best banks in Asia. Techcombank is ready to take the next step, delivering superior advantages to our customers, shareholders and the bank, and to realize our vision of "Transforming the financial industry, enhancing the value of life" - Techcombank CEO informed.

Source: https://tuoitre.vn/techcombank-keynote-danh-dau-ky-nguyen-ngan-hang-the-he-moi-tren-nen-tang-ai-20240701161836061.htm