Digital transformation of customs business processes

The import-export business community in Vietnam is making strong movements in digital transformation activities. Facing that trend, the customs sector has resolutely and urgently innovated its working methods in the direction of "going first to create, going together to develop, going later to support", proactively transforming digitally in each stage and each business process.

Meeting to discuss digital transformation at Customs Express.

Implementing the decision of the Ministry of Finance regulating the functions, tasks, powers and organizational structure, from March 15, 2025, so that the new apparatus can be put into operation immediately, the Customs Department has assigned and requested units to urgently carry out the conversion, planning and re-establishment of the information technology system to ensure operation from July 1, 2025.

At many regional customs branches, each civil servant and public employee is trained and encouraged to use knowledge of smart virtual assistants such as artificial intelligence (AI), NotebookLM, ChatGPT, Gemini... in their professional work. These tools help support document lookup, work planning, document synthesis, spelling check support, administrative expression suggestions, document drafting, content shortening, summarizing long documents as well as standardizing reporting language...; initially helping to save time, improve document quality, support officers to handle work more quickly and professionally.

In order to reduce costs, travel time, printing of paper documents, and facilitate the organization, direction, and implementation of urgent and urgent contents, the Customs Branch of Region VI has built and deployed Online Meeting software since April 2025 to provide modern features, high-quality audio and video transmitted in real time, ensuring information security. The number of meeting rooms is unlimited, meetings can be divided into the same time, the number of participants, support for sharing of information and documents, synthesizing comments and opinions.

The Customs Branch of Region XV also organized a conference to pilot, evaluate research results and provide training for all officers and civil servants to use the "HS Code Expert" system as an assistant to support decision-making in goods classification, creating an important step forward in improving professional quality.

Up to now, at Lach Huyen port area ( Hai Phong ), inter-sectoral management units are researching, evaluating, surveying and developing a plan to deploy Hateco digital seaport. To implement, the Customs Sub-Department of Region III has built an implementation roadmap including the following steps: Researching, consulting documents and models on digital seaports, preparing a report on the possibility of piloting digital seaports at the sub-department; surveying the ability of Hateco port to meet the requirements of the problem of building digital seaports; organizing conferences with specialized management units and inter-sectoral inspection units to evaluate the ability of the unit to meet, agreeing on the contents and plans as a basis for developing the plan...

The Customs Department has widely deployed centralized management and operation systems (CCES), electronic customs clearance version 6 (ECustoms-V6) ready to receive and process independent transport declarations and small value declarations.

The Customs Department has widely deployed the centralized management and operation systems (CCES), electronic customs clearance version 6 (ECustoms-V6) ready to receive and process independent transport declarations and small value declarations. Up to now, the National Single Window has had 250 administrative procedures of 13 ministries and branches connected; maintained official connection with the ASEAN Single Window to exchange information on electronic certificates of origin form D with 9 ASEAN member countries. The total number of administrative procedures in the customs sector is 225, of which 214 procedures are performed by customs authorities, including 132 procedures provided with full online public services; 61 procedures are provided partially; 21 procedures are provided with online information.

Head of the Information Technology and Customs Statistics Department Le Duc Thanh said: The Customs Department is focusing its forces on preparing technical infrastructure, internet, upgrading information technology systems, ensuring information security and safety to meet the requirements of piloting the centralized customs clearance model from October 1 and meeting the requirements of official implementation from January 1, 2026. To implement the centralized customs clearance model and e-commerce goods clearance, the Department is completing documents to submit to the Ministry of Finance to upgrade 7 satellite technology systems; including very important systems such as: eCustoms-V5 electronic customs clearance; e-Manifest electronic customs declaration, allowing relevant parties to exchange and share information about shipments online, making the process faster and more efficient; VASSCM has the function of automatically managing and monitoring goods at seaports, warehouses, and yards, helping to automate the management of goods from the time of import, export, and customs clearance.

The Customs Department plans to complete the construction of a model and business process to meet the requirements for deploying a digital border gate platform nationwide by the end of the year; at the same time, research and deploy customs declaration application software for low-value goods based on the application of OTP or biometric recognition technology to authenticate customs declarants to improve the effectiveness of crime prevention and customs law violations.

ETERNAL

Source: https://nhandan.vn/chuyen-doi-so-quy-trinh-nghiep-vu-hai-quan-post899749.html