Digital Citizens - The Foundation for Building a Digital Government

Digital transformation is becoming the "golden key" to unlocking sustainable development for all localities. In Dak Lak province, this goal is concretized through a key strategy: Building digital citizens as a solid foundation for building a digital government and a digital economy.

The province has been striving to develop digital citizens, aiming for all citizens to have basic knowledge of digital technology and to proactively and actively use digital platforms and applications to serve and improve their quality of life.

In Quang Phu commune, 100% of villages, hamlets, and residential areas have 4G mobile coverage. This provides a foundation for people to more easily access digital services and applications, supporting them on their journey to becoming digital citizens.

To build a digital citizenry, the commune has focused on disseminating digital knowledge and skills, encouraging people to use cashless payment methods. Along with the basic investment in digital infrastructure, people have applied digital technology to handle administrative procedures, develop production and business, and serve daily life.

In particular, the 37 community digital technology teams in villages, hamlets, and residential areas, as well as the rapid response teams handling feedback, suggestions, and supporting the resolution of administrative procedures at the commune level, have been playing a crucial role in helping people access and effectively use digital applications, and improving their awareness and skills when operating in the digital environment.

According to Mr. Nguyen Tu Do, Vice Chairman of the People's Committee of the commune, the application of information technology in the digital transformation process in the commune has been gradually and effectively implemented. The rate of online application submissions through the Public Service Portal has increased significantly. In particular, electronic payment transactions and the use of digital applications are becoming increasingly familiar and integrated into the lives of the people.

Police officers from Buon Ma Thuot ward guide residents on installing the VNeID application on their phones.

To ensure that no one is left behind in the digital transformation journey, in recent times, all levels of government, agencies, and localities in the province have made efforts to disseminate information, provide support, and enhance digital knowledge and skills, ensuring information security so that people can proactively exploit and use digital services.

As part of the services supporting the development of digital citizenship, the VNeID electronic identity card is an essential tool that citizens need to install. To date, the total number of level 2 electronic identity card accounts issued throughout the province is 2,157,292, reaching 83.05%, of which 2,045,508 level 2 accounts have been activated, reaching 78.75%. Citizens in the province have also installed and used digital services to meet essential needs such as healthcare, education, socio -political activities , promoting cashless payments, and participating in e-commerce platforms... to support their work and lives.

According to Dak Lak province's Digital Economy and Digital Society Development Plan, the province aims to "develop every citizen into a digital citizen." This is a strategic and urgent goal, because to build an e-government or develop a digital economy and digital society, digital citizens are essential first and foremost.

To realize this goal, Dak Lak focuses on building a synchronized digital citizen ecosystem. The province is actively implementing Project 06 on the development of population data applications, electronic identification and authentication to serve national digital transformation in the period 2022-2025, with a vision to 2030. This will create an important source of population data, promoting utilities and effectively exploiting digital resources.

On the other hand, the connection and sharing of data between the province's information systems and the national database on population is also being promoted. The province is connecting and sharing data with national databases such as the national database on population, land, insurance, and business registration. The province is applying the Provincial-level Data Integration and Sharing Platform (LGSP) to connect with national systems and provide online public services. The health sector is initially implementing electronic health records and electronic medical records. The education sector is building an online system for managing students and teachers. The land database is being gradually digitized to support the public disclosure and transparency of information.

In particular, to encourage citizens' active participation in the digital transformation process, Dak Lak province has created the "Dak Lak Digital" application. This is considered a "social sensor" channel, allowing citizens to submit feedback on environmental issues, public security, urban infrastructure, etc., to the government. Users can track the processing status of their feedback, view planning maps, and access online services. The Dak Lak Digital application is developed on multiple platforms such as Android phones, tablets, iPhones, and iPads, and is integrated with the Zalo app, making it easily accessible to citizens, especially older people familiar with Zalo. This supports citizens and local authorities in interacting and resolving issues related to social life, smart cities, and online public services.

Mr. Bui Thanh Toan, Member of the Standing Committee of the Provincial Party Committee and Director of the Department of Science and Technology, stated that Dak Lak province has determined that digital transformation, especially the development of digital citizens, is an inevitable path for the province to narrow the development gap, enhance competitiveness, and improve the quality of services for people and businesses. This is not only a trend but also a golden opportunity for the province to break through and realize its aspiration for rapid, sustainable, civilized, and distinctive development.

Source: https://baodaklak.vn/xa-hoi/202510/cong-dan-so-nen-tang-xay-dung-chinh-quyen-so-3f7188a/