Administrative reform index reached over 90% satisfaction criteria

The survey results for the first 10 months of 2025 by the Department of Home Affairs of Tuyen Quang showed that the satisfaction level of people and organizations with public administrative services in the province reached 90.6%, an increase of 2.3 percentage points over the same period in 2024. This is the third consecutive year that Tuyen Quang has maintained a satisfaction rate of over 90%, affirming the effectiveness of administrative reform and digital transformation in serving people and businesses.

Staff of Trung Thinh Commune Administrative Service Center handle administrative procedures for people.

In recent times, the province has synchronously deployed many solutions such as expanding the "Modern One-Stop Shop" model, applying the online satisfaction assessment system and quick response QR codes at the provincial and commune-level public administration service centers. 100% of administrative procedures under the provincial authority, 100% of communes and wards are provided with full and partial online public services. Localities such as Minh Xuan, Nong Tien, Ha Giang 1, Ha Giang 2 wards; Ham Yen, Son Duong, Bac Quang, Vi Xuyen communes are bright spots in reforming procedures, streamlining the file processing process, and reducing processing time for people.

By 2026, the province strives to achieve a people's satisfaction index of over 92%, building a public, transparent, and professional administration to best serve the needs of organizations and citizens.

Text and photos: HOANG NGOC

Source: https://baotuyenquang.com.vn/xa-hoi/202510/chi-so-cai-cach-hanh-chinh-dat-tren-90-tieu-chi-hai-long-fae15f4/