Guide to changing Vietjet flight tickets: Conditions and fees

Passengers can change the name, flight date, itinerary, and upgrade their Vietjet Air tickets depending on the conditions of each ticket class. Below is a detailed guide on regulations, costs, and how to do it.

1. General regulations when changing Vietjet Air flight tickets

Before making any changes to information on a booked flight ticket, passengers should be familiar with Vietjet Air's regulations. This helps ensure a smooth change process and avoids unexpected costs.

Vietjet Air's ticket change policy may vary depending on the ticket class.

Time to implement changes

Requests for ticket changes must be made and completed within the specified time frame before departure:

• Skyboss, Deluxe, and Eco classes: Check in at least 3 hours before the scheduled flight time.
• Skyboss Business Class: Changes to flights, dates, or itineraries must be completed before the check-in deadline. Name changes must be completed at least 3 hours before the scheduled departure time.

Permitted changes

According to Vietjet Air's policy, passengers can make the following changes:

• Change passenger name
• Change flight date, flight
• Change flight itinerary
• Upgrade your ticket

However, not all ticket classes are eligible for all changes. For example, Deluxe and Eco class tickets do not allow passenger name changes.

Deluxe and Eco class tickets are not eligible for name changes.

2. Vietjet Air flight ticket change fees

The fee for changing tickets will vary between domestic and international flights, and does not include any price differences at the time of the change (if applicable). Below is a table of sample fees:

Type of change	Domestic (VND)	International (VND)
Change flight/date/route/upgrade ticket	350,000	800,000
Change name	350,000	800,000

Note: The above fee does not include any fare difference (if applicable).

3. Detailed regulations for each type of change

Change the name on the ticket.

The name change only applies to two ticket classes, Skyboss Business and Skyboss, subject to the following conditions:

• Conditions: Applies to unused tickets. The entire itinerary must be renamed in the booking code.
• Eligibility: This offer applies only to tickets originally purchased as Skyboss/Skyboss Business class or upgraded from Skyboss to Skyboss Business class. It does not apply to upgrades from Deluxe or Eco class tickets.
• Costs: Passengers will need to pay a name change fee and any fare difference (if applicable).

Change flight date

All Skyboss Business, Skyboss, Deluxe, and Eco fare classes allow for date changes, but different regulations apply:

• Skyboss Business: Free changes, only the fare difference (if any) will be charged. Changes must be made before the scheduled departure time.
• Skyboss: Free changes, only the fare difference (if any) will be charged. Changes must be made at least 3 hours before the scheduled departure time.
• Deluxe and Eco fares: Change fees and fare difference surcharges apply (if any). Changes must be made at least 3 hours before the scheduled departure time.

Passengers need to make changes to their tickets within the specified time frame.

Upgrade your ticket

Passengers can upgrade from lower to higher classes of tickets under the following conditions:

• From Skyboss, Deluxe, Eco: It is possible to upgrade to higher tiers.
• Cost: Upgrades are free in some cases or may incur a fee, plus any fare difference surcharge (if applicable).

4. Instructions on how to change Vietjet Air flight tickets

If purchasing tickets directly through Vietjet Air's channels (website, app, ticket office), passengers can choose one of the following methods:

Change your ticket online on the website.

This is the quickest and most convenient method, consisting of 5 steps:

1. Visit the Vietjet Air website and go to the "My Flights" section.
2. Enter the information including Booking Code, Last Name, Middle Name & First Name, then click “Search” .
3. Review your flight information and select the item you wish to change.
4. Confirm the changes and check the total payment cost (change fee, price difference).
5. Proceed with payment and wait for a confirmation email from the company.

Changing tickets online is a method chosen by many passengers due to its convenience.

Change your ticket via hotline.

Passengers can call Vietjet Air's hotline at 1900 1886. Provide your booking code and request a change to the hotline staff for direct assistance.

Change your ticket via email.

Send your request to [email protected] with complete information: booking code, passenger's full name, current ticket information, and the information you wish to change. However, this method may take longer to process.

Exchange your ticket at the agency.

If you purchased your ticket through an agent, passengers need to contact the agent directly for assistance with making changes. The agent's staff will work with the airline to process the request.

Passengers need to contact the place where they purchased their ticket for assistance with changes.

Note: Regulations and fees are subject to change. Passengers should visit the official Vietjet Air website for the latest information before making any changes.

Source: https://baolamdong.vn/huong-dan-doi-ve-may-bay-vietjet-dieu-kien-va-chi-phi-410295.html