Recommendations for safe online transactions with VPBank NEO

In the digital age, the issue of security in online banking transactions is always a matter of concern! How can users experience the convenience and speed of online transactions while still ensuring safety against today's extremely sophisticated fraud schemes?

To protect your assets and personal information, VPBank recommends that you be vigilant:

• INFORMATION AND DEVICE SECURITY
  • Absolutely keep PIN and OTP confidential, do not provide them to anyone, including bank employees.
  • Do not save your login name, secret key, or bank account PIN on browsers.
  • Do not use unlocked mobile devices to download and use online software or OTP generating software.
  • Do not install strange, unlicensed, or unknown software.
  • Fully install security patches for operating systems and Mobile Banking application software; consider installing anti-malware software and updating the latest malware identification pattern on personal devices used for transactions;
  • Regularly change your account login password and do not save your account information anywhere.
• USE SAFE SERVICES - RISK PREVENTION
  • Do not use public computers to access or conduct transactions; do not use public WIFI networks when using online banking services.
  • Exit VPBank NEO application software when not in use;
  • Update Biometrics to increase safety and security when confirming transactions
  • Regularly monitor warnings of risks related to the use of VPBank products and services.
• TIMELY PROCESSING SUPPORT
  • Promptly notify the police/bank when detecting unusual transactions;
  • Immediately notify the unit in the following cases: loss, misplacement, damage to the OTP generating device, the phone number receiving SMS messages, the device storing the security key to create digital signatures; being scammed or suspected of being scammed; being hacked or suspected of being hacked

For any suspected fraud related to VPBank, please notify the nearest VPBank branches or send support to the Customer Care portal https://cskh.vpbank.com.vn/ or call VPBank hotline 1900545415 (Standard customers)/ 1800545415 (Priority customers) for timely support.

We wish you always have safe and convenient experiences when using VPBank's products and services.

Source: https://www.vpbank.com.vn/tin-tuc/tin-vpbank/2024/khuyen-cao-giao-dich-truc-tuyen-an-toan-cung-vpbank-neo