Recommendations for safe online transactions with VPBank NEO

In the digital age, security in online banking transactions is always a major concern! How can users experience the convenience and speed of online transactions while still ensuring their safety against today's sophisticated scams?

To protect your assets and personal information, VPBank advises you to be extra vigilant:

• INFORMATION AND EQUIPMENT SECURITY
  • Keep your PIN and OTP absolutely confidential; do not provide them to anyone, including bank employees.
  • Do not save your bank account login name and secret key/PIN on your browsers.
  • Do not use unlocked mobile devices to download and use online software or OTP generation software.
  • Do not install unfamiliar, unlicensed, or unknown source software.
  • Install all security patches for the operating system and mobile banking application; consider installing anti-malware software and updating to the latest malware detection patterns on personal devices used for transactions;
  • Regularly change your account login password and do not save your account information anywhere.
• USE SERVICES SAFELY - PREVENT RISKS
  • Do not use public computers to access or conduct transactions; do not use public Wi-Fi networks when using online banking services.
  • Close the VPBank NEO application when not in use.
  • Update your biometrics to enhance security and safety when confirming transactions.
  • Regularly monitor for warnings about risks associated with using VPBank's products and services.
• PROMPT PROCESSING SUPPORT
  • Notify the police/bank promptly when you detect any unusual transactions;
  • Immediately notify the relevant unit in the following cases: loss, misplacement, or damage of OTP generation devices, SMS receiving phone numbers, or devices storing security keys for generating digital signatures; being scammed or suspected of being scammed; being hacked or suspected of being hacked.

For any suspected fraud related to VPBank, please report it to the nearest VPBank branch or submit a support request to the Customer Care portal https://cskh.vpbank.com.vn/ or call the VPBank hotline 1900545415 (Standard Customers)/ 1800545415 (Priority Customers) for timely assistance.

We wish you safe and convenient experiences when using VPBank's products and services.

Source: https://www.vpbank.com.vn/tin-tuc/tin-vpbank/2024/khuyen-cao-giao-dich-truc-tuyen-an-toan-cung-vpbank-neo