In the digital age, the issue of security in online banking transactions is always a matter of concern! How can users experience the convenience and speed of online transactions while still ensuring safety against today's extremely sophisticated fraud schemes?
Source: https://www.vpbank.com.vn/tin-tuc/tin-vpbank/2024/khuyen-cao-giao-dich-truc-tuyen-an-toan-cung-vpbank-neo
To protect your assets and personal information, VPBank recommends that you be vigilant:
- INFORMATION AND DEVICE SECURITY
- Absolutely keep PIN and OTP confidential, do not provide them to anyone, including bank employees.
- Do not save your login name, secret key, or bank account PIN on browsers.
- Do not use unlocked mobile devices to download and use online software or OTP generating software.
- Do not install strange, unlicensed, or unknown software.
- Fully install security patches for operating systems and Mobile Banking application software; consider installing anti-malware software and updating the latest malware identification pattern on personal devices used for transactions;
- Regularly change your account login password and do not save your account information anywhere.
- USE SAFE SERVICES - RISK PREVENTION
- Do not use public computers to access or conduct transactions; do not use public WIFI networks when using online banking services.
- Exit VPBank NEO application software when not in use;
- Update Biometrics to increase safety and security when confirming transactions
- Regularly monitor warnings of risks related to the use of VPBank products and services.
- TIMELY PROCESSING SUPPORT
- Promptly notify the police/bank when detecting unusual transactions;
- Immediately notify the unit in the following cases: loss, misplacement, damage to the OTP generating device, the phone number receiving SMS messages, the device storing the security key to create digital signatures; being scammed or suspected of being scammed; being hacked or suspected of being hacked
For any suspected fraud related to VPBank, please notify the nearest VPBank branches or send support to the Customer Care portal https://cskh.vpbank.com.vn/ or call VPBank hotline 1900545415 (Standard customers)/ 1800545415 (Priority customers) for timely support.
We wish you always have safe and convenient experiences when using VPBank's products and services.
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