American Airlines flight AA2557 from New York to Georgetown, Guyana – a South American country – returned to its departure airport, JFK, on July 18 due to a passenger named Joel Ghansham, according to the New York Post .
The plane turned around and returned to its point of origin after 2 hours of flight.
Ghansham said it all started when he asked a male flight attendant to help him place his luggage in the overhead compartment because he had just undergone spinal surgery.
"The flight attendant replied, 'No, I don't do that.' I'm not paid to do that, and if you don't like it, there are always other airlines," Ghansham, who was in business class on the flight, said. Another crew member then helped him place his luggage in the overhead compartment.
During the subsequent drink service, the flight attendant (who refused to help Ghansham) asked him if he wanted anything to drink, but he replied, "No, thank you, waiter."
Immediately, the flight attendant stated that she was not a waitress and could request the pilot to turn the plane around.
A short time later, the pilot announced the plane was returning to JFK airport. Ghansham was then removed from the flight and questioned by authorities before being allowed to leave.
In an email to the New York Post, a representative for American Airlines described Ghansham as a "disruptive passenger" who forced the flight to return to its point of origin.
However, Ghansham stated, "There was no disruption on the flight. I never stood up, there was no arguing, no confrontation, nobody touched each other. I wore a mask, and I didn't even raise my voice."
Two days after the flight, the airline apologized to Ghansham and offered him 10,000 free miles as compensation; other passengers also received compensation. However, Ghansham did not accept it.
"We are writing to inform you of the delay of flight AA2557 on July 18, 2023. We understand that many important plans of passengers have been significantly affected and for that, we are very sorry," the airline wrote.
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