Bac NinhStabilizing the apparatus, improving the quality of service to the people

Statistics from July 1 to now, the whole Bac Ninh province has received more than 297,200 administrative procedure (TTHC) records, of which the commune level has processed more than 174,800 records. With the rate of early and on-time settlement at the provincial level reaching 98.9% and the commune level reaching 99.5%, the public administrative apparatus of Bac Ninh province is continuing to make greater efforts in serving the people and businesses.

"Unscheduled date" - Resolving files on the spot for the benefit of the people

In particular, after operating the 2-level local government model, many localities have promoted initiatives to shorten time, reduce costs and improve people's satisfaction. The "Friday without appointment" model at Yen Dinh Commune Public Administration Service Center is considered a bright spot in improving the quality of service to the people.

At 2:00 p.m. on Friday, at the Yen Dinh Commune Public Administration Service Center, Ms. Hoang Thi Du, after submitting her application online, received the results in just over 20 minutes. Similarly, Mr. Trinh Van Thang only took less than 2 hours to complete the procedures for birth registration - permanent residence registration - health insurance card issuance for his grandchild, while the regulation is 5 working days.

With the rate of timely and early settlement of administrative procedures at the provincial level reaching 98.9% and at the commune level reaching 99.5%, Bac Ninh is continuing to make greater efforts in serving the people and businesses. Photo: PV

Mr. Nguyen Thanh Phong, Chairman of Yen Dinh Commune People's Committee, said: "To create maximum convenience for the people, every Friday, a Vice Chairman of the Commune People's Committee directly works at the reception department to sign and return the results immediately. Despite the great pressure of work after the administrative boundary merger, every cadre and civil servant tries their best with the motto of serving the people."

A similar initiative was also implemented in Bien Dong commune with “Thursday without appointment”. Civil servants focused on processing documents as soon as they received them, submitted them to leaders for signature and returned the results immediately (except for procedures that needed verification). Thanks to this initiative, the number of citizens coming to resolve administrative procedures on Thursday without appointment increased by about 30% compared to normal days.

In addition, the mobile model of supporting the settlement of administrative procedures has also been effective. In Tu Son ward, after 8 implementation sessions, the Center has received 612 records, processed 594 records on the spot, reaching a rate of 97.06%. Mr. Le Nam Phong, Deputy Director of the Tu Son Ward Public Administration Service Center, affirmed: "The mobile model has promptly met the needs of people, especially in areas far from the center, reducing the burden on the Ward Public Administration Service Center".

Simplify processes , promote digital transformation

To best serve the people and businesses, the People's Committee of Bac Ninh province has issued many plans and official dispatches to review, simplify and cut down the steps in the administrative procedure settlement process. Up to now, the province has cut down the process for 130 administrative procedures in the field of science and technology, 36 procedures in the field of industry and trade and 4 procedures in the field of labor and employment.

The leader of Bien Dong Commune Public Administration Service Center said that shortening the time to handle administrative procedures will strengthen people's satisfaction with the two-level local government model.

In the upcoming orientation, the Provincial People's Committee requires departments, branches and localities to strengthen digital transformation, digitize records and online public services, ensuring that 100% of eligible records are received online and digitized from the beginning. This goes hand in hand with streamlining the apparatus, improving staff capacity and strictly managing the progress of record processing, resolutely not allowing the situation of overdue records to occur. In particular, the Provincial Public Administration Service Center is interested in guiding localities to build a "Friendly Government" model based on three main pillars: Environmentally friendly, attitudinally friendly and professionally friendly.

Mr. Nguyen Ngoc Nam, Deputy Chief of the Provincial People's Committee Office and Director of the Bac Ninh Provincial Public Administration Service Center, said that this agency is researching and advising the Provincial People's Committee to assign stars to the Public Administration Service Centers at all levels based on "hard" criteria such as: rate of on-time records, rate of online records, average processing time and people's satisfaction score.

The goal is to select good, creative and effective ways in administrative reform, including the “no appointment day” model, to build a set of criteria and common professional guidance procedures, to replicate throughout the province. This effort not only improves the efficiency of public administration but also strengthens people's trust in the new management model of Bac Ninh province.

Source: https://daibieunhandan.vn/bac-ninh-on-dinh-bo-may-nang-cao-chat-luong-phuc-vu-nguoi-dan-10393386.html