Accordingly, the subjects forged logos, brand images, websites, Facebook, Zalo, even official documents and seals of MediaMart to build trust. After gaining trust, the subjects would perform many different tricks to get customers to transfer money and appropriate assets.
Fraudster impersonating MediaMart website.
According to MediaMart representative, some forms and tricks of fraudsters are often to contact customers, claiming to be MediaMart employees, calling, texting to notify them of winning prizes, and giving completely free gifts of gratitude.
If you agree to receive the gift, the subject will ask the customer to provide their full name, phone number, and home address to receive the gift for the purpose of stealing information.
The subject impersonated MediaMart staff to give gifts of gratitude.
MediaMart electronics supermarket's customer service center also receives cases where customers come to request warranty for kettles, accompanied by fake warranty papers from MediaMart.
Accordingly, this product was purchased by customers online or at small retail stores, and the product warranty card impersonated MediaMart's warranty center to deceive consumers' trust in the product's origin.
Warranty card for kettle impersonating MediaMart.
Notably, the scammers also obtained detailed personal information of customers who purchased electrical appliances at MediaMart, such as home address and company address, to offer extended warranty cards or repair products, and replace low-quality components and accessories at high prices.
Impersonating MediaMart to fraudulently sell electrical appliance warranty cards.
Another common scam that MediaMart customers have reported is the recruitment of online collaborators by individuals and units claiming to be part of MediaMart, along with fake documents to take over customer accounts.
Impersonating MediaMart recruitment staff to recruit collaborators to work online.
Forged documents, CEO signature, MediaMart seal to commit fraud.
To avoid scams, MediaMart recommends that customers should not pay any fees if they do not purchase on MediaMart's official sales systems. In addition, when receiving calls and messages with attractive benefits, people can call directly to MediaMart's customer care center to verify and should not believe and follow the enticements immediately.
In addition, customers should not click on strange links from messages of unknown origin to avoid losing information, losing money in bank accounts, etc.
Regarding the above fraudulent acts, MediaMart representative affirmed that the company is not related to fraudulent organizations; there is no gratitude program to give gifts; no call to buy extended warranty packages or warranty renewal packages; no policy to recruit collaborators to work at home,...
" Currently, we have warned about scams, impersonating MediaMart to take advantage of and appropriate property from buyers on the MediaMart website and fanpage so that customers can be vigilant, " said a representative of MediaMart company.
Official contact channels of MediaMart Vietnam
- Official website: https://mediamart.vn/ ; http://thegioidienmay.com/
- FB Fanpage: https://facebook.com/DienmayMediaMart/ (With blue tick)
- Zalo OA Official: https://zalo.me/349658598008800909 (With yellow check mark)
- Tiktok Official: https://www.tiktok.com/@mediamart.official
- Youtube Official: https://www.youtube.com/c/CongtyMediamart
- MEDIAMART customer care center:
Sales: 1900 6788
Warranty: 1900 6743
Complaints: 1900 6741
- Email: [email protected]
Bao Anh
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