Ensuring safety and quality of service at hotels for guests attending the Southeast Asian Student Sports Festival

That was the opinion of the leader of the Da Nang Department of Tourism at the meeting to deploy and disseminate to businesses the preparation work for the 13th Southeast Asian Student Sports Festival in 2024 in Da Nang, on the evening of May 28.

Da Nang Department of Tourism held a meeting to brief directors of hotels, tourist attractions, and transportation units on the work of serving the 13th Southeast Asian Student Sports Festival.

At the meeting, Ms. Nguyen Thi Hoai An, Deputy Director of the Department of Tourism of Da Nang City, said that the 13th Southeast Asian Student Sports Festival (Game) took place in Da Nang City from May 31 to June 9 with the participation of more than 1,300 athletes and coaches from sports delegations of 10 countries: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam. This is not only a political and foreign affairs event of the Party and State in the city, but also an opportunity for the city to introduce and promote the image of the city, a leading event and tourism destination in Asia to friends in the region.

On the side of the Da Nang Department of Tourism, there have been official dispatches directing and guiding the logistics service for the Congress for hotels and requesting the Electricity Company and the Water Supply Company to ensure the electricity and water supply plan at the hotels serving the Congress. At the same time, the Department of Tourism has coordinated with the City Police to inspect the security conditions, safety, service quality and service quality at the hotels selected to serve the logistics for the Congress.

"The Department of Tourism acknowledges the efforts of all directors, managers, and staff of hotels and service businesses selected by the Organizing Committee who have proactively inspected, reviewed, and prepared logistics for the Congress," Ms. An shared.

Selected hotels are ready to serve the logistics of the 13th Southeast Asian School Games.

Accordingly, the inspection results of the Interdisciplinary Delegation recorded the advantages of the hotels such as: full legal documents; all hotels have high awareness in preparing for the Congress; clean sanitation, full facilities and equipment; fire prevention, security and order conditions and food hygiene and safety basically meet the regulations.

In addition, through the inspection, the Interdisciplinary Inspection Team reminded and requested hotels to continue to review and pay attention to requirements on fire prevention, security and safety, food hygiene and safety, especially hygiene work to ensure cleanliness in all areas. Hotels need to pay attention and implement a unified arrangement of meals, especially for Muslim guests, fully arrange rooms for medical and security forces; strengthen communication work about events at the hotel...

According to Executive Director of Ariyana Danang International Convention Palace Truong Lan Huong, the unit is honored to welcome more than 1,300 delegates and athletes of the 13th Southeast Asian Student Sports Delegation to the reception.

"We have prepared carefully and thoroughly to ensure the most favorable, safe and comfortable environment for the group. With modern infrastructure, professional services and dedicated staff, we hope to bring the group memorable experiences and wonderful memories in Da Nang," Ms. Huong shared.

Meanwhile, the representative of the two facilities of Bien Vang and Golden Sea hotels, Ms. Nguyen Thi My Trinh, Executive Director, said: "When being chosen as one of the places to serve the athletes' accommodation and meals, we proactively upgraded the facilities; thoroughly inspected all services, and replaced the entire camera system. At the same time, we recruited more staff, ensuring their health and experience to best serve the delegation."

Ariyana International Convention Palace Danang is ready to welcome more than 1,300 delegates and athletes of the 13th Southeast Asian Student Sports Delegation to the reception.

To ensure absolute security, safety and best preparation and service for the Congress, the leaders of the Da Nang Department of Tourism require hotels to strictly comply with and implement the instructions, guidance and deployment of the Organizing Committee, competent departments, agencies and functional branches during the Congress.

Before the Congress delegations check-in at the hotels, the hotel directors are required to conduct a general inspection, review, and supplement the requirements as recommended by the Department of Tourism - City Police Joint Inspection Team recorded in the Inspection Minutes, especially fire prevention and fighting, food hygiene and safety at the hotel. Do not be subjective or negligent in any step, even the smallest, to ensure absolute security and safety for the Congress delegations.

In particular, reviewing all facilities, services, human resources... must ensure 5 basic main requirements including: Ensuring safety (service safety, facilities, food hygiene and safety); ensuring professional, clean, green, beautiful, satisfying service quality, bringing experience value and satisfaction to tourists; ensuring service quality: attitude, service skills, customer care skills, situation handling skills, guest reception process; ensuring and publicizing business policies, promotions, price registration, price listing (especially services that guests pay for themselves); Plans and procedures for handling incidents related to guests at tourist service establishments.

In addition, hotels coordinate with the Ministry of Education and Training to support introducing tour programs to delegations attending the Congress so that delegations have more choices.

Destinations such as: Da Nang Museum, Cham Sculpture Museum, Fine Arts Museum, Ngu Hanh Son Scenic Area, Than Tai Mountain Tourist Area... also have special preferential policies for groups of visitors attending the Tourism Congress on June 8./.

Source: https://toquoc.vn/dam-bao-an-ninh-an-toan-va-chat-luong-phuc-vu-tai-cac-khach-san-cho-khach-du-dai-hoi-the-thao-hoc-sinh-dong-nam-a-20240529115443846.htm