Changing the name on an airline ticket: Policies of 5 airlines in Vietnam

Detailed information on the regulations, conditions, and fees for changing the name on airline tickets for Vietnam Airlines, Vietjet Air, Bamboo Airways, Vietravel, and Pacific Airlines.

Many passengers wonder if they can change the name on a purchased airline ticket. The answer is yes, but this policy depends entirely on the regulations of each airline, ticket class, and may incur additional costs. Below is detailed information on the procedure for changing the name on a ticket for domestic Vietnamese airlines.

Change the name on the airline ticket.

Regulations for changing the name on airline tickets.

Each airline has its own regulations regarding changes to passenger information. Passengers should carefully check their ticket class and accompanying conditions before requesting changes.

Vietnam Airlines

Vietnam Airlines, the national airline, does not allow passengers to change names on airline tickets. This regulation is in place to ensure maximum security on flights. Therefore, if a passenger is unable to travel, they cannot transfer their ticket to another person unless the recipient's name is an exact match.

Vietjet Air

Vietjet Air allows passengers to change the name on their ticket, but specific conditions apply depending on the class of ticket purchased.

• Conditions: This offer applies only to tickets originally purchased in Skyboss and Skyboss Business classes. Eco, Deluxe, and promotional (Promo) tickets are not eligible for name changes. Tickets must be unused, and name changes apply to the entire journey.
• Time: Change requests must be made at least 3 hours before the scheduled departure time.
• Cost: VND 350,000 per person per domestic flight and VND 800,000 per person per international flight. This fee excludes taxes, fees, and fare differences (if any).

Change the name on the airline ticket.

Bamboo Airways

Bamboo Airways does not allow complete name changes for passengers; it only assists with corrections in cases of errors in the order of first and last names.

• Conditions: The airline does not apply a policy for changing/correcting first and last names; it only supports reversing the order of first and last names if the customer enters them incorrectly.
• Time: The request must be made at least 7 hours before the departure time indicated on the ticket.
• Cost: 108,000 VND/person/flight segment (excluding taxes, fees, and VAT).

Change the name on the airline ticket.

Vietravel Airlines

Vietravel Airlines allows passengers to change the name on their ticket, with clear regulations for Economy class tickets.

• Conditions: Applies to all valid tickets. Passengers must pay the name change fee and any fare difference (if applicable).
• Time: The name change must be completed at least 3 hours before departure.
• Cost: VND 350,000 per person plus the price difference at the time of change (calculated based on the equal or higher price). The total fee excludes taxes, fees, and VAT.

Pacific Airlines

Pacific Airlines passengers can request a name change on certain ticket classes.

• Conditions: Applicable to Economy Saver, Standard Economy, and Flexible Economy fares. Super Saver Economy fares are not included .
• Timeline: The name change procedure must be completed before the flight date.
• Cost: 360,000 VND/person/segment (excluding taxes, fees, and VAT).

Change the name on the airline ticket.

Ways to change the name on an airline ticket

When passengers need to change their name, they can do so through the following channels:

1. Contact the airline's call center: This is a direct and quick method. Passengers need to use the phone number registered when purchasing their ticket to call and provide the necessary information.
2. Visiting an official ticket office or agent: Passengers can bring their identification documents (ID card/citizen identification card or passport) directly to the airline's offices or authorized agents for assistance with check-in procedures.
3. Submitting requests via email: Some airlines allow requests to be made via email. Passengers need to compose an email clearly stating their request, attaching images of the identification documents of both the old and new passengers, and then contact the call center for confirmation.

Change the name on the airline ticket.

***Note: The information in this article is for reference only. Passengers are advised to visit the official websites of the airlines to get the latest and most accurate policies at the time of the transaction.

Source: https://baolamdong.vn/doi-ten-ve-may-bay-chinh-sach-5-hang-hang-khong-tai-viet-nam-410312.html