State Bank deploys solutions to support customers to overcome consequences after storms and floods

In the face of severe damage caused by storms No. 10, 11, 12 and prolonged floods in the Central region, implementing the direction of the Government and the Prime Minister on urgently overcoming the consequences of natural disasters, stabilizing people's lives and restoring production, the State Bank of Vietnam (SBV) issued Document No. 9651/NHNN-TD dated November 4, 2025 requesting credit institutions and SBV branches in relevant areas to synchronously deploy measures to support affected people and businesses, including debt restructuring, interest and fee exemption and reduction, and providing preferential credit packages to restore production and business.

Specifically, in document 9651, the State Bank requires credit institutions, foreign bank branches (referred to as credit institutions) and State Bank branches in Regions (1, 3, 4, 5, 6, 7, 8, 9, 12) to implement the following contents.

Credit institutions are required to review and support branches and transaction offices in provinces and cities affected by storms No. 10, 11, 12 and post-storm floods to promptly overcome damage and restore operations to serve customers and local people.

At the same time, review and evaluate the production and business activities and debt repayment capacity of customers affected by storms and heavy rains and floods from July 2025 to October 2025, to promptly apply support measures and remove difficulties for customers: restructure debt repayment terms, waive and reduce interest and fees for customers affected according to current regulations; develop and implement credit programs and packages with interest rates lower than normal lending rates to restore production and business; reduce lending interest rates by 0.5% - 2%/year for 03-06 months for existing outstanding loans of customers affected by storms and floods.

Hue city submerged in flood due to the influence of storm No. 12

At the same time, debt settlement will be carried out for customers who have suffered loan losses according to the provisions of Decree 55/2015/ND-CP dated June 9, 2015 of the Government on credit policy for agricultural and rural development, amended and supplemented by Decree No. 116/2018/ND-CP dated September 7, 2018, Decree No. 156/2025/ND-CP dated June 16, 2025 and guiding documents of the State Bank.

In particular, the Vietnam Bank for Social Policies needs to fully perform the assigned tasks in Resolution No. 347/NQ-CP dated October 24, 2025 of the Government on key tasks and solutions to urgently overcome the consequences of natural disasters after storm No. 11, quickly stabilize people's lives, promote the recovery of production and business, actively promote economic growth, and control inflation well.

The leaders of the State Bank assigned the State Bank branches in Regions (1, 3, 4, 5, 6, 7, 8, 9, 12) to direct credit institutions in the area to urgently deploy support to remove difficulties for customers affected by storms and heavy rains and floods from July 2025 to October 2025 as stated in Point 1.2 of this Document.

At the same time, coordinate with local Departments and branches to advise the Provincial and Municipal People's Committees to deploy solutions to support and remove difficulties for people affected by storms and heavy rains and floods from July 2025 to October 2025.

The State Bank also requests the Chairman of the Board of Directors/Board of Members, General Directors of credit institutions and Directors of State Bank branches in the above-mentioned Regions to promptly implement. During the implementation process, if difficulties or problems arise beyond their authority, credit institutions and State Bank branches in the Regions must promptly report to the State Bank for consideration and handling.

Source: https://thoibaonganhang.vn/nhnn-trien-deploy-cac-giai-phap-ho-tro-khach-hang-khac-phuc-hau-qua-sau-bao-lu-173065.html