Why do we need to improve our communication skills to be successful and happy?

The authors of the book 'How to Speak to Touch People' believe that true communication skills do not start from the mouth, but from the heart where words can create good things or destroy precious things.

Associate Professor, Dr. Nguyen Thi Viet Ha and Dr. Bien Truong share with readers - Photo: HO LAM

On the morning of June 22, in Ho Chi Minh City, the book launch of How to Speak to Touch People's Hearts took place with two authors, Dr. Bien Truong and Associate Professor Dr. Nguyen Thi Viet Ha, along with special guests.

The book is like a life manual guiding readers to master the art of communication, know how to use the power of words to touch the hearts of listeners to build lasting relationships and advance in work.

Choose to live with people you enjoy talking to.

In the book, the authors cite a LinkedIn 2024 report that found that communication skills continue to be the most sought-after skills globally. As technology and artificial intelligence continue to advance, employers are increasingly emphasizing the importance of communication skills.

Dr. Bien Truong confided that she is originally from Hue with a family tradition that highly values ​​how to treat others, so from a young age her mother taught her the importance of speech and communication: "Smart birds chirp clearly, smart people speak softly and easily."

Not only to find job opportunities, speakers said that communication skills with family members to find peace, harmony and happiness are also extremely important.

Businessman Nguyen Tuan Quynh tells a real case when he observed the way his parents communicated:

"Over the years living with my parents, I discovered that my mother was a person who was almost never wrong. However, out of 10 things my mother said to my father, 9 times he would do the opposite. I was always curious and asked my father why that was. My father said that the problem was not the content but the way my mother conveyed it, which made him feel that he did not need to follow it.

My parents are still very happy now, but my mother has changed a lot in the way she communicates, as well as the words she says to my father and other relatives in the family."

Associate Professor, Dr. Nguyen Thi Viet Ha was emotional when talking about her family and shared her feelings about how to communicate skillfully with her relatives - Photo: HO LAM

How to speak to touch people's hearts?

What makes How to Speak to Touch People different is that the book doesn't just stop at "what to say", but goes into "what to think before speaking", "how to speak so that others want to listen" and "what to do when you say the wrong thing".

According to the authors, speaking well is not about speaking a lot but about speaking to the point and touching people's hearts:

How to make a book that touches people's hearts? - Photo: Publishing House

"We can try to practice reading other people's emotions and choosing the right time to communicate; don't rush to speak but listen attentively;

Don't rush to explain or advise, but focus on sharing; don't use words to shine for yourself, but use them to light up others."

The authors even devote a chapter to subtle ways of apologizing in communication so that it is a sincere apology, not an excuse, so that the listener also feels comforted and respected.

These are the 5 "don'ts" when apologizing: don't insert the word "but"; don't apologize just to get it over with; don't apologize with excuses; don't apologize insensitively;

Don't start with a vague "if" (for example, "If I've done anything to upset you, I'm sorry!" because it makes the listener feel like you still don't really understand your mistake).

The chapter that the authors and many guests were most impressed with was chapter 15, which shows how to communicate with loved ones: Understanding, loving, and respecting. The authors gave examples and asked the question, "Why are we polite to ordinary people but look down on loved ones?"

"Because relatives (parents, spouses, siblings, lovers...) are the ones who decide most of our happiness. When emotions are not expressed correctly, it will create pain and this pain is very great for us" - Associate Professor, Dr. Nguyen Thi Viet Ha said.

Author Bien Truong is an expert in the field ofeducation and human development, with many years of experience in research on communication skills, emotional management and psychological counseling.

She is also the founder of the Happy Train course . Here, you will have access to modern psychological foundations: from psychoanalysis, behavioral psychology, to understanding of age psychology, gender, society, sexuality...

Associate Professor, Dr. Nguyen Thi Viet Ha is an international lawyer in Paris, an expert in negotiating and negotiating international contracts. She is also a lecturer and researcher in the field of interpersonal communication, with many academic works and soft skills training activities for students and businesses.

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Source: https://tuoitre.vn/vi-sao-muon-thanh-cong-va-hanh-phuc-phai-nang-trinh-giao-tiep-20250622103547864.htm