Building a consumer protection mechanism

Photo caption — Improving the effectiveness of consumer protection in e-commerce activities. Photo: Thu Huong/VNA

The Ministry of Industry and Trade 's issuance of Decision No. 2724/QD-BCT approving the Project on Developing Consumer Rights Protection Activities for the 2026-2030 period marks a strategic shift towards a modern, synchronous and people-centered protection system.

The project determines that consumer protection must be implemented uniformly from the central to local levels, with clear division of labor and decentralization and effective inter-sectoral coordination. A major focus is to build a national database on consumer protection, connected to the 1800.6838 hotline, forming a unified information network to serve the search, consultation, monitoring and handling of consumer disputes nationwide.

At the same time, consumer protection activities are required to adapt quickly to digital transformation and green transformation. The application of artificial intelligence, big data and digital platforms in management and feedback reception helps increase speed, accuracy and transparency in supporting people. Along with that, green consumption policies encourage people to use environmentally friendly products, businesses to innovate clean technology, contributing to promoting green growth and circular economy .

In particular, perfecting institutions and policies and improving the effectiveness of state management - ensuring legal synchronization, strengthening inspection, and strictly handling violations of consumer rights. The project also aims to develop technology infrastructure, databases and promote digital transformation - building a centralized management system, sharing data and applying AI and chatbots to support consumers.

On the other hand, propagandize, disseminate laws and educate consumers, deploy multi-platform communication campaigns, and form a culture of smart and sustainable consumption. In addition, improve the capacity of the team and promote the role of social organizations - provide specialized training, strengthen coordination mechanisms, support consulting and mediation activities at the grassroots level. Strengthen international cooperation and mobilize resources, connect consumer protection networks of ASEAN, APEC, OECD, and handle cross-border disputes in e-commerce.

According to the Ministry of Industry and Trade, the Project aims to comprehensively innovate consumer protection methods, shifting from traditional management models to data-based management and digital platforms, associated with two-way interactions between management agencies, businesses and people. Online platforms, mobile applications and chatbots will support consulting, feedback and providing transparent and convenient information. Along with that, encouraging green consumption, clean production and information transparency helps form a sustainable consumption ecosystem, harmonizing economic and social interests.

The Ministry of Industry and Trade said: The Project on Developing Consumer Rights Protection Activities for the 2026-2030 period not only improves institutions, but also contributes to building market trust and strengthening civilized consumer culture.

With the motto of "synchronization - modernity - taking consumers as the center", consumer protection will be widely implemented, bringing practical results, promoting responsible business activities and contributing to the country's sustainable development goals.

Source: https://baotintuc.vn/nguoi-tieu-dung/xay-dung-co-che-bao-ve-nguoi-tieu-dung-20251018092152681.htm