Amazon restores cloud services after hours-long global outage

Amazon's cloud computing services (AWS) gradually recovered on the morning of October 20 (US time) after hours of disruption, causing a series of major websites and applications around the world to stop working.

According to AWS's maintenance page, as of 3:35 a.m. Pacific Time (5:35 p.m. Vietnam time), the problem had been completely resolved and most services were operating normally, but some were still affected.

AWS said engineers detected “increased errors and latency” at its US-EAST-1 data center in Virginia at 12:11 a.m. Eastern Time (11:11 a.m. Vietnam time) and quickly determined the cause was related to the Domain Name System (DNS) protocol.

The outage, which lasted for more than four hours, disrupted many online services such as Amazon Prime Video , Disney+, Fortnite, Airbnb, Snapchat, Duolingo, as well as messaging apps Signal and WhatsApp in Europe. Several UK banks, including Lloyds, also confirmed that they were affected by the AWS error.

According to monitoring site Downdetector, more than 3,500 users in the US reported problems accessing AWS services.

With approximately 30% of the global cloud infrastructure market share, AWS is the essential platform for millions of websites and applications around the world .

Experts say the incident shows how heavily the digital economy depends on a few major suppliers such as Amazon, Microsoft and Google.

Cybersecurity expert Rimesh Patel commented: “Just one failure at a key supplier can cause a global ripple effect,” while Professor Alan Woodward from the University of Surrey (UK) emphasized that this event “exposed the tight connection and vulnerability of today's digital infrastructure.”

This is not the first time that global internet services have been paralyzed due to errors from major providers.

In July 2024, a faulty update by the US cybersecurity company CrowdStrike caused about 8.5 million devices worldwide to crash, disrupting a series of public and commercial services./.

(TTXVN/Vietnam+)

Source: https://www.vietnamplus.vn/amazon-khoi-phuc-dich-vu-dam-may-sau-su-co-toan-cau-keo-dai-nhieu-gio-post1071519.vnp