Customs Branch Region 3 supports businesses to maintain import and export momentum

In recent times, the Customs Branch of Region 3 has strengthened its partnership with businesses, promptly provided support and resolved difficulties. These efforts have helped businesses stabilize production, maintain supply chains and increase import and export growth in the area.

Hai Phong Export Processing Zone and Industrial Zone Customs organized a 2025 business conference with more than 60 businesses attending.

Timely removal of difficulties

In early April 2025, the US Government unexpectedly announced a reciprocal tax of up to 46% on a number of Vietnamese export products. This policy puts great pressure on the export activities of businesses, especially those with key markets in the US.

Faced with that situation, in mid-April, the Customs Branch of Region 3 proactively organized a direct working program with Pegatron Vietnam Co., Ltd. in Dinh Vu Economic Zone to listen and promptly resolve difficulties.

At the meeting, Mr. Guo Da Wei, Deputy General Director of Pegatron Vietnam Co., Ltd., requested to be supported with customs clearance even on holidays to promptly export goods during the temporary suspension of the application of reciprocal taxes. Upon receiving the proposal, the leaders of the Customs Branch of Region 3 directed relevant units to arrange 24/7 working forces, providing maximum support to enterprises in customs clearance of raw materials, ensuring production progress and export of finished products.

“60% of the company’s products are exported to the US market. The US’s decision to impose tariffs has greatly affected our operations. Thanks to the timely support of the Customs Branch of Region 3, the shipments were exported on time, ensuring the company’s business plan,” said Mr. Guo Da Wei.

Not only supporting large enterprises, Customs Region 3 also regularly organizes direct working programs with enterprises in the area to promptly grasp and resolve difficulties. Recently, the branch worked with Aurora Vietnam Shoe Industry Company Limited (Thuy Nguyen Ward) to answer questions related to procedures for importing raw materials and exporting finished products.

According to Mr. Fu Chang Lu, Director of the company, Aurora Vietnam is a 100% foreign-invested enterprise, a strategic partner of many global brands such as Nike, Converse, Puma... "Customs Region 3 always accompanies and effectively supports import and export activities. This is the foundation that helps our business feel secure in long-term investment in Vietnam", Mr. Lu affirmed.

Leaders of Customs Branch Region 3 met and discussed directly with Pegatron Vietnam Co., Ltd.

Strengthening cooperation

With the goal of maintaining and developing sustainable partnerships, the Customs Branch of Region 3 has implemented a series of solutions to support businesses. Every year, the unit issues a plan to develop partnerships between customs and businesses and related parties to promote the participation of businesses in the process of customs reform and modernization. Subordinate units regularly organize conferences to meet with customs and businesses to grasp and remove obstacles and difficulties of businesses operating in the fields of import, export and logistics.

In the context of difficult export markets, the branch proactively strengthens relationships with key local partner businesses. Many information exchange channels have been established through applications such as Zalo, Viber, Facebook, etc. to help update policies and support quick procedures. Relevant legal documents are also sent periodically, ensuring that businesses are informed promptly and accurately. At the beginning of 2025, when information about the US's reciprocal tax was announced, the branch immediately directed its affiliated units such as Hai Phong Export Processing Zone and Industrial Park Customs to synchronously deploy measures to support businesses. The unit arranges civil servants to work 24/7 to ensure quick customs clearance of goods, raw materials, and machinery for production and export of businesses.

In addition, the department also regularly coordinates to receive and reflect recommendations from businesses, thereby contributing to perfecting policies, creating a more favorable, transparent and effective investment environment. Since the beginning of the year, the unit has met and had dialogues with hundreds of import and export businesses in the city. Among them, many large businesses such as Toyota, Honda, Mazda, Ford, etc.

According to Head of Customs Branch 3 Tran Manh Cuong, the branch always clearly identifies its role of accompanying businesses to grasp difficulties and obstacles, promptly providing solutions to support and remove them for businesses. Especially in difficult times when the US announced the application of reciprocal tax policy, the unit organized working groups to visit businesses to learn, grasp difficulties and find solutions to remove them.

Not only contributing significantly to the growth of the city's import-export turnover, the Regional Customs Branch 3 also plays a role in attracting foreign investment, "retaining" large enterprises through creating a trustworthy, transparent and professional partnership. With the motto of "taking enterprises as the center of service", the Regional Customs Branch has been gradually affirming its role as a "companion" of the business community.

Thanks to its efforts to reform procedures, the Customs Branch of Region 3 has become a bright spot in the industry. From the beginning of the year to August 6, 2025, the branch collected more than VND 50,000 billion in budget revenue, reaching 75% of the target, up nearly 30% over the same period in 2024. The unit has processed over 1.3 million import-export declarations, accounting for nearly 20% of the total revenue of the entire customs sector.

HA VY

Source: https://baohaiphong.vn/chi-cuc-hai-quan-khu-vuc-3-ho-tro-doanh-nghiep-duy-tri-da-xuat-nhap-khau-520055.html