The eTax Mobile system has received and processed more than 17.2 million tax payment transactions.

At the National Tax Agency's in-person and online conference on training on the features of the eTax Mobile application and deploying the Chatbot application - Supporting taxpayers (NNT) taking place on December 9, Deputy Director of the Tax Department Mai Son said that since March 2022 to date, there have been over 13 million downloads and installations of the eTax Mobile application.

Deputy Director of the Tax Department Mai Son: "After nearly 4 years of operation, eTax Mobile has been upgraded and strongly improved in the direction of 'one door - one touch point'. Photo: Tax Department

“The system has received and processed over 17.2 million tax payment transactions with a total amount of over 26.5 trillion VND collected for the state budget. It is commendable that in 2025 alone, the number of new registrations reached over 7 million, 1.2 times the total number of the previous three years combined. The number of transactions reached 13.3 million, 3.36 times higher than the total transactions of previous years. The amount collected reached nearly 18 trillion VND, 2.1 times higher than the previous period,” said Deputy Director of the Tax Department Mai Son.

The fact that the app has risen to the number 1 position in the "Business" category on the Vietnamese App Store is proof and reflects the level of interest, showing that eTax Mobile has truly become a part of daily life, a reliable and widely used tool and application supporting tax procedures for millions of taxpayers.

Chatbot is an AI application designed to support taxpayers quickly and conveniently in looking up tax information, answering questions and providing instructions on how to use tax payment functions on eTax mobile.

According to Deputy Director of the Tax Department Mai Son, with the trend of 4.0 technology and the increasing volume of data, the need for support and answers from taxpayers is increasing. Therefore, with the recent eTax Mobile upgrade, the Tax industry has taken an important step forward by introducing artificial intelligence (AI) to support taxpayers, linking with Tax industry data and integrating it right on eTax Mobile.

The chatbot application allows taxpayers to quickly ask and receive answers in natural language about their tax obligations.

This is a tool that supports quick questions and answers in natural language, operating 24/7, helping taxpayers look up tax debts, enforcement information, exit status... in the most convenient way. At the same time, the application provides modern utilities such as: Converting voice to text and vice versa; allowing to evaluate answers so that the system can continuously learn and improve.

To effectively implement, Deputy Director of the Tax Department Mai Son requested units to thoroughly grasp and implement a number of contents such as: eTax Mobile and Chatbot are "24/7 online service channels" of the Tax Department for individuals and business households. Accordingly, each tax official must have a firm grasp of the features, operations, and core business to provide correct instructions and quick answers, avoiding the situation where each place understands differently and provides instructions in a different way.

A training conference on the features of the eTax Mobile application and the deployment of the Chatbot application to support taxpayers took place on the morning of December 9th. Photo: Tax Department.

“Taxpayer-centric and data-based. This is very important because it is a matter of 'Data Standardization'. No matter how modern the technology is, how smart the AI ​​is, the input 'raw material' is still data. When the database is standardized, the Chatbot Virtual Assistant can give the most accurate answers. If the input data is not accurate, the Chatbot can give incorrect answers, causing taxpayers to misunderstand and affecting their trust in electronic tax services,” Mr. Mai Son emphasized.

According to the deployment plan, the chatbot will be integrated as a feature in eTax Mobile and will be centrally installed, managed, and operated; at the same time, relevant units will coordinate training, support, problem-solving, and periodic training and upgrades.

During the conference on the morning of December 9th, representatives from the Tax Department presented functional guidelines for eTax Mobile; introduced a chatbot demo; provided guidance on handling common situations; and discussed and answered questions regarding practical issues arising at the local level and within units.

Source: https://baotintuc.vn/kinh-te/he-thong-etax-mobile-da-tiep-nhan-va-xu-ly-hon-172-trieu-giao-dich-nop-thue-20251209104006196.htm