Accordingly, the Ho Chi Minh City Department of Health recently conducted inspections of businesses operating in the field of emergency patient transport to ensure compliance with legal regulations, aiming to promptly detect and correct violations and strictly handle any offenses. To date, the Department has licensed 10 establishments to operate in this field, of which 2 have closed down.
The inspection results showed that out of 8 operating facilities, 6 had violations and were recommended for administrative penalties, while only 2 facilities complied with the law in providing emergency services and patient transport support.
The violations recorded by the inspection team included: Lack of a parking area as per the assessment report of the Department of Health (at the time of applying for the license); Failure to promptly and fully replenish the emergency medicine supply on the ambulance as required; Adding or replacing emergency transport vehicles without prior assessment of patient safety conditions; Using personnel without medical practice certificates and without registering their practice with the Department of Health; Failure to publicly display the price list for medical examination and treatment services at the facility, and failure to declare the fees charged as required by the Department of Health; Failure to maintain a logbook for patient transport and professional monitoring of emergency cases and transfers to other hospitals; Failure to apply for a certificate confirming the content of advertisements for emergency services, transport, and patient support as required…
The Ho Chi Minh City Department of Health discovered numerous violations after inspecting businesses providing patient transportation services.
Immediately after the inspection, the Head of the Department of Health organized a meeting with these facilities in the area to listen to and understand the concerns and aspirations of the businesses, and at the same time requested private emergency transport units to rectify their practices, comply with legal regulations, and strengthen coordination with medical examination and treatment facilities in the city.
Through discussions, it was found that most emergency medical services and patient transport support facilities only have the capacity and conditions to provide general patient transport support. This is especially true with the new Law on Medical Examination and Treatment coming into effect in January 2024, which will require emergency patient transport facilities to have staff certified as pre-hospital emergency medical personnel.
In the coming period, the Department of Health will continue to strengthen coordination with relevant agencies to detect and handle unauthorized emergency services and patient transport support, and to inspect compliance with laws, technical regulations, and practice conditions of licensed facilities.
The Department of Health urges emergency patient transport facilities to continuously improve service quality, comply with legal regulations, and closely coordinate with relevant agencies to contribute to ensuring the safety of people using these services. At the same time, if people discover or suspect an unlicensed emergency patient transport service or facility showing signs of violations, they can immediately call the Department of Health's hotline or report it through the "Online Health" application so that the Department of Health Inspectorate can promptly detect and strictly handle violations according to regulations.
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