Survey on hospital quality in Ho Chi Minh City: Patients complain of lack of parking, dirty restrooms, and overcrowding.

According to a survey of hospital quality in Ho Chi Minh City, patients also complained about parking lots, insufficient and unclean restrooms, and a lack of seating while waiting for examinations.

Overcrowded parking lots at public hospitals in Ho Chi Minh City cause fatigue for patients every time they go for a medical check-up - Photo: THU HIEN

The Ho Chi Minh City Department of Health has just released a report on the implementation of the project "Measuring the quality of activities and provision of public services at public service agencies in the health sector in Ho Chi Minh City in the period 2022 - 2025" in 2025.

High inpatient satisfaction rate

According to the Ho Chi Minh City Department of Health, in 2025, hospitals and medical centers recorded 61,586 outpatient feedback visits, with a satisfaction rate of 95.94%, a slight decrease compared to 2024.

In the group of 45,340 inpatient feedback responses, the satisfaction rate reached 96.58%, an increase compared to the previous year. Six hospitals achieved 100% satisfaction, and no unit fell below 80%.

The childbirth group recorded the highest satisfaction level (99.02%), followed by inpatient services (96.58%), outpatient services (95.94%), and administrative services (89.29%).

Most indicators have increased, reflecting the healthcare sector's efforts to improve service quality. However, some facilities with low experience scores still need further improvement.

Outpatients also complained about the parking lot, restrooms, etc.

Patients in Ho Chi Minh City also complain about a lack of seating while waiting during peak hours - Photo: THU HIEN

Regarding remaining issues, the Ho Chi Minh City Department of Health noted that the level of satisfaction among outpatients at the hospital has met patients' expectations before they come for examination and treatment.

However, a few facilities still lack adequate infrastructure; there is a shortage of parking for patients; the restrooms are unclean and smelly; and there is a lack of seating in the waiting area during peak hours…

In addition, there are some opinions that the waiting times for registration, examination, and medication should be shortened to improve patient satisfaction at healthcare facilities.

Regarding the survey of inpatient experiences, the majority of patients generally gave positive feedback on their experience at the hospital. Administrative procedures were simple and did not cause any inconvenience to patients.

However, a small percentage of patients reported having to wait a long time during the admission process or for their discharge papers.

Regarding solutions, the Department of Health will continue to review service processes related to administrative procedures at hospitals to develop measures to streamline and adjust steps, creating favorable conditions for the public.

Encourage patients to register for appointments online through applications if healthcare facilities offer such applications. Enhance the application of information technology in the medical examination and treatment process, patient flow management, and coordination to reduce overcrowding during peak hours.

Simultaneously, renovate facilities and restrooms, and monitor the results of improvement activities to ensure progress and effectiveness.

DONATION

Source: https://tuoitre.vn/khao-sat-chat-luong-benh-vien-o-tp-hcm-nguoi-benh-than-thieu-cho-gui-xe-nha-ve-sinh-do-qua-tai-20251211180653068.htm