Approval of the Digital Government Development Program

The Digital Government Development Program aims to develop inclusive and widespread digital services based on the principle of taking people and businesses as the center, subjects and service objects, and co-creating digital services.

Deputy Prime Minister Nguyen Chi Dung has just signed Decision No. 2629/QD-TTg of the Prime Minister approving the Digital Government Development Program.

The program sets a general goal that by 2030, Vietnam will complete the construction of a digital government , forming a smart government operating on a big data and artificial intelligence (AI) platform, towards a proactive, predictive, user-centered governance model.

The basic activities of state agencies are carried out on centralized, unified and interconnected digital platforms between levels and sectors, creating a synchronous and modern digital ecosystem; at the same time ensuring network security, protecting personal data and maintaining national digital sovereignty . AI becomes a core tool in public administration, providing public services and supporting policy decision-making, contributing to improving operational efficiency and the experience of people and businesses.

The program sets a general goal that by 2030, Vietnam will complete the construction of a digital government, forming a smart government operating on a big data and artificial intelligence (AI) platform, towards a proactive, predictive, user-centered governance model.

One of the specific objectives of the Program is to provide inclusive, intelligent digital services:

2025-2027 period: 100% of full-process online public services on total eligible administrative procedures; 100% of information, papers, and documents in administrative procedures related to production and business activities are provided only once to state administrative agencies; 95% of people and businesses are satisfied when using online public services.

2028-2030 period: 99% of people and businesses are satisfied when using online public services; 50% of essential online public services are deployed proactively, supported by AI to "personalize", notify or suggest actions according to important milestones in life; 100% of state agencies provide standard open data; 100% of records and results of administrative procedure settlement are digitized; 80% of information and data that have been digitized in administrative procedure settlement and public services are exploited and reused.

Regarding the management and operation of state agencies, the Program sets a target for the 2025-2027 period: 100% of national digital platforms and shared digital platforms of sectors and fields serving the digital government are completed and put into unified use from the central to local levels as planned; 100% of work records at ministerial, provincial and communal levels are processed in the electronic environment.

100% of tasks assigned by the Government and the Prime Minister to ministries, branches and localities are monitored, supervised and evaluated in the electronic environment; 100% of ministries, branches and localities reach level 3 of data management maturity; 100% of cadres, civil servants and public employees are trained in basic digital skills.

2028-2030 period: 100% of ministries, branches and localities reach level 4 and 90% reach level 5 of data governance maturity; 100% of information systems are connected and share data via data sharing services; 100% of agencies and organizations use at least 1 AI application to serve direction and operation.

To achieve the above goals, the Program sets out 9 tasks and solutions including: perfecting institutions; developing digital data; developing applications and digital platforms for digital government; developing digital government infrastructure; ensuring cybersecurity; developing digital human resources; international cooperation; ensuring funding; measuring, monitoring and evaluating implementation.

Regarding digital data development, the Program focuses on digitizing data and exploiting data reuse to reduce and simplify administrative procedures, focusing on the fields of justice, education, health, and land.

Regarding the development of digital government infrastructure, the Program will deploy the construction and development of digital infrastructure to serve the digital government according to Decision No. 1132/QD-TTg dated October 9, 2024 of the Prime Minister approving the Digital Infrastructure Strategy to 2025 and orientation to 2030.

Establishing storage and computing infrastructure that meets international and green standards. Developing large-scale data center clusters that meet green standards, connecting and sharing to form a network of data center clusters to promote the big data industry, including the establishment of at least 3 national data center clusters.

Regarding digital human resource development, the Program will review and update the competency framework and IT skill standards integrating digital skills for state officials, civil servants, and public employees. At the same time, digital skills and AI training content will be included in the state management training program for specialists, senior specialists, senior specialists, or equivalent levels.

TUE LAM

Source: https://nhandan.vn/phe-duyet-chuong-trinh-phat-trien-chinh-phu-so-post927394.html