Aiming for patient satisfaction
As one of the pioneers in the field of digital transformation in the healthcare sector, Son Tra Regional Medical Center is interested in investing in smart technology, applying it in practice to improve the efficiency of management and operation of medical examination and treatment, helping people benefit from high-quality medical services.
The deployment of “Smart Medical Kiosk”, online appointment scheduling software at the center allows patients to register for medical examination and treatment using chip-embedded citizen identification cards, VNeID and facial recognition.
The center also organizes smart patient flow, authenticates identity with social insurance data, takes queue numbers and makes payment for examination registration fees right at the Kiosks... Thereby, helping to minimize paper procedures and reduce patient waiting time.
From July 2024 to present, the number of medical examinations and treatments using citizen identification cards has reached more than 89.6% (a total of more than 374,340 admissions).
This is also one of the first medical units in the city to operate smart payment using QR codes; increasing the rate of cashless payments to 74%, ensuring transparency and convenience in transactions.
In addition, the connection of driver health examination data and online driver license issuance and renewal at level 4, along with the integration of electronic health books, has optimized the medical examination and treatment process at the center.
Since its implementation, the number of driver health examination certificates has been more than 5,840 times.
Doctor Ngo Van Dinh Hoai, Director of Son Tra Regional Medical Center, said: "The Center has developed a plan to deploy the use of electronic health books on the VNeID application to serve medical examination registration, referral papers, and re-examination appointment papers.
In the past 5 months, the center has linked the VNeID electronic health book data of 89,492/103,499 records (reaching 86.5%) and is expected to complete it in 2025.
Focus on developing medical tourism
The Son Tra Regional Medical Center was invested in by the city, newly built, upgraded facilities, and purchased modern equipment with a scale of 250 hospital beds and 4 operating rooms.
Dr. Ngo Van Dinh Hoai said that the center focuses on improving the qualifications and professional capacity of the medical staff, meeting the increasing demand for medical examination and treatment of the people; gradually realizing the goal of developing a scale of 350 hospital beds in the period of 2025 - 2030, with the capacity to receive 1,500 - 2,000 patients per day and aiming to become a grade 1 hospital with a scale of 600 beds by 2050.
To date, the Son Tra Regional Medical Center has been approved by the Department of Health for 3,302 technicians in various specialties. This demonstrates the center's continuous development in meeting the medical examination and treatment needs of residents and tourists.
Especially since 2019, by participating in the satellite hospital project, the center has mastered many advanced techniques in the fields of emergency resuscitation, endoscopic surgery of the digestive system, urology, orthopedic trauma, emergency obstetrics and gynecology, and neonatology, successfully performing many complex surgeries, contributing to reducing the load on upper-level hospitals.
Currently, the center is capable of performing many type 1 and special technical services and advanced diagnostic techniques to help detect diseases at an early stage, improving treatment effectiveness.
In early 2024, Son Tra Regional Medical Center put into operation a medical tourism unit to improve the quality of medical services and promote tourism development in the city.
The medical tourism unit is transferred by experts from the Stem Cell Institute, Ho Chi Minh City National University and Ho Chi Minh City University of Medicine and Pharmacy Hospital the techniques of applying stem cells in medical treatment, aesthetics and solutions for treating knee osteoarthritis...
These medical tourism technical services partly meet the increasingly diverse and high-quality health care needs of people and tourists when coming to Da Nang for tourism combined with health care.
“With strong investment in facilities, modern medical equipment, human resources and technology, the center continues to form and develop medical tourism products, constantly improving hospital quality, meeting the needs of medical examination and treatment and health care for local people and tourists,” said Dr. Hoai.
Source: https://baodanang.vn/trung-tam-y-te-khu-vuc-son-tra-nang-cao-chat-luong-cham-soc-suc-khoe-nguoi-dan-va-du-khach-3297037.html
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