VNG Cloud said the incident encountered on April 9 was related to hardware at node “osd.9” in the Ceph storage cluster “Pub-C05”. It affected the vServer server service of a group of customers.
Immediately after the discovery, the VNG Cloud engineering team quickly handled the issue and brought “Pub-C05” back to normal operation. “However, due to data damage during the incident, some customer servers may need more time to be restored and thoroughly checked to ensure server integrity,” VNG Cloud responded.
VNG Cloud said it will research measures to enhance the system's self-healing capacity.
VNG Cloud apologizes and commits to ensuring the rights of customers affected or suffering losses due to the incident. This unit affirms that it will receive and resolve support requests from customers during the recovery period, bringing the “Pub-C05” system to a stable state.
VNG Cloud affirmed that it is applying optimal measures to speed up the recovery process, ensuring the stable operation of the system as committed to the announced quality. This unit affirmed that it will review and research measures to enhance the system's self-recovery capacity, helping to minimize downtime if a similar incident occurs.
On the afternoon of April 9, VNG's cloud storage service suddenly encountered a problem that prevented it from accessing some servers, causing some press agencies to be unable to update and post new articles. Immediately after being notified, VNG Cloud quickly fixed the problem . This unit said: "We have recorded all comments or reports about the problems and will ensure that they are completely resolved."
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