Businesses transform with AI

Considered a "new wind" that challenges old limitations in operations, AI is being "openly" welcomed by many businesses. Mr. Hoang Danh Huu, CEO of EDE Farm Trading and Service Company Limited, shared that since AI appeared, the unit has used a number of available tools to apply to business operations. For example, using ChatGPT to look up and find market information, legal regulations related to the company's operations and activities in production and business. At the same time, this tool also helps the unit in training personnel and training on market information.

Operating in the real estate sector, in recent times, AI has also been very helpful in marketing products of Loc Son Ha Dak Lak Real Estate Investment Company. Specifically, the company has applied AI to make product introduction videos and write advertising content to post on platforms. According to the company representative, the application of AI has helped businesses save time as well as human resources to create content (content providing information), thereby reducing costs in business operations.

AI is opening up new opportunities for businesses. Image generated by AI

According to many businesses and experts, AI is not just a tool, but an extremely intelligent "digital assistant". As long as businesses know how to take advantage of it, AI can automatically coordinate many different platforms, from accounting to customer care, from internal operations to marketing. In the past, a business needed a large team of employees to operate well, but now only one person who understands AI and a few good AI agents (AI assistants that know how to coordinate with each other, connect between software, coordination tools) can create outstanding performance. AI agents are opening a digital era that does not need to "demolish and rebuild" but can still "fly up" strongly.

In particular, the application of AI brings business management efficiency to e-commerce enterprises by improving user experience, optimizing supply chain management processes and marketing strategies, contributing to better customer support.

While the potential benefits of AI are undeniable, businesses still face a number of barriers when integrating AI into their operations.

According to Mr. Hoang Minh Ngoc Hai, Director of the Digital Transformation Center (Provincial Business Association), the biggest challenge for businesses today when applying AI comes from thinking. Although it is an extremely useful tool, many businesses only use AI for "entertainment", while it should be used to free up labor. There are businesses that are still "afraid of making mistakes", afraid of change, afraid that AI will replace humans. For example, businesses are afraid of information security, afraid that AI will learn the knowledge of employees, afraid that AI will stunt the thinking ability of employees... "In fact, it is time to change the question from "Can AI replace me?" to "Do I know how to use AI to do my job better?", Mr. Hai said.

To make the most of the opportunities that AI brings and at the same time master the challenges, businesses need to have effective strategies and solutions. First, we must start with internal training. Just having each person in the business understand how to use an AI agent as an assistant is enough to start making a difference. Then, we need to boldly integrate AI flexibly between Excel, accounting software, Chatbot, Email or even Zalo. At the same time, we need to prioritize recruiting or training people who know how to use AI. These are the "new generation of human resources", both creative and flexible, and capable of operating with the support of AI. Finally, businesses need to be courageous because with the current evolution of AI, "breaking through to break through" is the mandatory choice for businesses.

Dak Lak 2-9 Import Export Company Limited (Simexco DakLak) actively applies technology to the production and business process.

According to Vice Chairman of the Provincial People's Committee Truong Cong Thai, the business community is truly the center and the subject in the recovery and socio -economic development of the province. Therefore, in addition to the departments, branches and units regularly giving advice and frank comments to reduce and reform administrative procedures, businesses also need to strongly participate in the technology transfer process and actively transform digitally. In the 4.0 era, technology does not wait for us, AI does not wait for us, so we need to quickly catch up to develop.

Hopefully, from the great opportunities that AI brings and the solutions that experts have suggested, businesses will master the challenges and apply them effectively in the operating process, thereby promoting production and business activities to develop further.

Source: https://baodaklak.vn/tin-noi-bat/202504/doanh-nghiep-chuyen-minh-cung-ai-e7e1bb5/