This solution enhances the ticketing experience for eSports fans in Vietnam, aligning with the gaming community's preference for speed and precision.
Vietnamese Esports fans need to buy tickets like gamers.
The story of Tien Dat – a T1 fan who has followed the team since Faker's "carrying the team" era – is a prime example. Dat had missed out on tickets several times for various reasons: laggy internet, payment gateway errors, late queueing... "That feeling was even more frustrating than losing a game," Dat joked. But when T1's fan meeting went on sale through CTicket, the experience was completely different: quick queue entry, easy ticket selection, instant payment, and almost immediate ticket confirmation via email. "My first time watching eSports was as smooth as a brand new skin," he shared.
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CTicket offers a ticketing experience tailored to the needs of eSports fans. |
Dat's story is not unique. eSports is booming, attracting large audiences, but the old ticketing model operates like a concert – only categorizing tickets based on proximity to the stage, neglecting the specific characteristics of a sporting event: multiple matches, multiple rounds, and the need for specific seating areas for each team's fans. Recognizing this gap, CTicket decided to build a dedicated ticketing system for sports, especially eSports, to meet the urgent needs of organizers and fans.
What sets CTicket's eSports tournament ticket model apart?
The most noticeable change is the multi-tiered ticket structure. Instead of a single ticket type for the entire tournament, fans can choose match tickets for the matches they're interested in, daily passes for days with many exciting matches, round passes for individual rounds, or tournament passes if they want to follow the entire tournament. For the first time, a domestic ticketing platform allows gamers to "choose exactly what they want to watch," instead of having to go through multiple steps to buy individual matches according to their needs.
CTicket also significantly enhances the cheering atmosphere with its Team Zone and Fan Zone. Anyone who has ever cheered for eSports teams will understand how frustrating it can be to be "out of zone." Dividing the teams into zones creates a more vibrant and energetic atmosphere. For organizers, this helps to manage the audience from the source, improve customer experience, and make security and operations easier.
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CTicket's eSports interface displays the match schedule, seating divisions, and flexible ticket packages all on a single screen. |
At the foundation, the centralized seat management system completely eliminates seat duplication errors. CTicket thoroughly addresses this with a unified seat source, updated in real time to completely prevent double-booking.
CTicket's eSports features are also designed to cater to the habits of Gen Z – the majority of the fan community. The minimalist ticket booking interface, fast payment via e-wallets and QR codes, helps reduce ticket cancellations during peak hours. The entire process is optimized to minimize fan interaction while still providing all the options they need.
On event day, the QR check-in system and real-time crowd flow management facilitate quick check-in, reducing congestion at the gates. With the tournament lasting several days, CTicket also sends tickets for each match and automatically reminds fans of the schedule, ensuring they don't miss any important games.
CTicket's technological strengths allow it to handle a large number of users simultaneously. With experience serving shows with audiences of up to 40,000 people, the CTicket system is ready to "auto-scale" the ticket sales portal quickly. This was clearly demonstrated in the recent T1 fan meeting campaign "The Promise Fulfilled".
Over 300,000 people simultaneously joined the CTicket.vn waiting room at the time of ticket sales. Everyone was quickly assigned a queue number. Each ticket selection and payment process took an average of just one minute. After the first three hours, many ticket categories were sold out. The pressure was enough to cause all servers to "tremble," but CTicket remained stable.
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Feedback from gamers on their experience buying tickets for the T1 fan meeting through the new eSports feature on Ticket. |
Many T1 fans admitted the experience exceeded expectations, especially for an event with such immense popularity as T1. The T1 fan meeting demonstrated two things: CTicket technology is powerful enough to run large-scale esports events, and Vietnamese fans are fully prepared for a new ticketing experience – flexible, easy to use, and true to how they enjoy esports.
Ticket and a new milestone for Vietnamese eSports
CTicket's pioneering development of an internationally standardized ticketing system for eSports tournaments partly demonstrates that the eSports market is now large enough for partners to invest in technology specifically tailored to their needs. When technology is designed to meet the needs of fans and organizers, the viewing experience becomes more emotionally engaging, and the quality of tournament operations is enhanced.
On the other hand, with this new feature, CTicket not only serves eSports tournaments but is also ready for professional sports arenas such as football, basketball, pickleball, and many other sports with burgeoning tournaments.
The "gateway" to sporting event tickets has opened wide with a reliable, scalable, and market-savvy ticket distribution solution. This is a necessary step towards a professional market, giving Vietnam an added advantage on its journey to becoming a new sporting event destination in Southeast Asia.
Source: https://znews.vn/giai-phap-ve-cticket-mo-co-hoi-dua-viet-nam-thanh-diem-den-esports-post1610760.html
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