Nursing staff are the "hands and heart" of the hospital.

(Dan Tri) - According to Associate Professor, Dr. Dao Xuan Co, Director of Bach Mai Hospital, nurses are the ones who have the most contact with patients, from reception, care... and are increasingly actively participating in the treatment process.

On December 3, at the conference summarizing nursing activities in 2025 and orienting tasks in 2026, Dr. Bui Minh Thu, Acting Head of Nursing and Patient Care Department, Vice Principal of Bach Mai Medical College, said that at the hospital, there are more than 2,700 nurses, technicians, midwives..., of which the nursing team accounts for 72.6% of the workforce.

In addition to participating in patient care, nurses are increasingly actively involved in the treatment process, participating in basic and specialized technical procedures in patient care, contributing to improving the quality of treatment.

At Bach Mai Hospital, according to statistics, the overall satisfaction rate of inpatients and outpatients reached 97-99%; the Daytime Medical Examination and Treatment Center had a stable satisfaction rate of over 98.4%, and inpatient units reached over 97%.

Associate Professor, Dr. Dao Xuan Co, Director of Bach Mai Hospital (Photo: The Anh).

Speaking at the event, Associate Professor Dr. Dao Xuan Co, Director of Bach Mai Hospital, said that in recent years, the quality of patient care has made remarkable progress. The nursing team is the “hands and heart” of the hospital.

The nursing team has proactively increased patient monitoring, standardized care processes, promoted health education , applied information technology in recording and reporting, and closely coordinated with doctors and patients' families, thereby significantly improving treatment effectiveness, shortening hospital stays, and increasing patient safety and satisfaction.

According to Associate Professor Co, to prepare for the operation of the second facility in Ninh Binh , the hospital's nursing staff has participated in training, coaching, standardizing operating procedures, infection control, safe care and equipment management...

"We have prepared thoroughly from human resources to expertise, from infrastructure to information technology. Nursing at the second facility will certainly be the pioneer force demonstrating Bach Mai's class in a modern, professional environment and aiming at international standards," Associate Professor Co said.

Nurses at Bach Mai Hospital take care of patients (Photo: Provided by the hospital).

In particular, the Director of Bach Mai Hospital emphasized that communication and behavior is one of the top criteria for evaluating hospital quality. In 2025, the hospital has strongly implemented innovation in service style and attitude, enhanced communication skills, and patients are increasingly satisfied with the care of doctors and nurses.

However, Associate Professor Co also frankly pointed out that there are still situations of communication that are not really tactful, gentle, irritable during rush hours, lack of clear explanations for patients and need to continue to be strongly corrected.

According to Associate Professor Co, in 2026, the nursing force will continue to play a key role in the hospital's strategic tasks; continue to improve the quality of care, focus all resources to effectively implement the second facility's activities, promote digital transformation, improve quality, scientific research, continuous training and international integration.

"The nursing team needs to continue to promote the spirit of innovation, proactively approach new techniques, enhance communication - counseling - health education skills, promote comprehensive care models, personalized care, and actively contribute to quality improvement initiatives.

Every nurse should see themselves not only as a technician but also as a companion to the patient, a protector of safety, and a person spreading compassion and trust," Associate Professor Co advised.

Source: https://dantri.com.vn/suc-khoe/luc-luong-dieu-duong-la-doi-tay-va-trai-tim-cua-benh-vien-20251203223845857.htm